Short Term Rental Operations Associate

Job Summary

We are seeking a dedicated Operations Associate to support the daily functions of our organization Thursdays-Sundays from 11am-4pm. This role involves coordinating various operational activities to ensure smooth and efficient business processes. The ideal candidate will be detail-oriented, proactive, and capable of managing multiple tasks in a fast-paced environment. This role involves regular travel between properties and hands-on tasks. It is well-suited for individuals looking for an entry-level position in property operations. This position offers an excellent opportunity for individuals interested in gaining hands-on experience in organizational support.

Kyan Properties is a fast-growing short-term rental and property management company dedicated to delivering exceptional guest experiences across all of our locations. We pride ourselves on maintaining high-quality, comfortable, and well-managed spaces while providing reliable support to both property owners and guests. Our team values efficiency, professionalism, and a positive, solutions-focused attitude.

At Kyan, we believe in creating a supportive work environment where team members can grow, develop new skills, and take pride in keeping our properties operating at their best. If you're looking to join a friendly, hands-on team that values hard work and great customer service, Kyan is the place for you.

Duties

• Support the team by providing administrative assistance and maintaining customer satisfaction during the designated shift hours with delivery of supplies, repair appliances/fixtures/wifi troubleshooting upon guest requests.
• Support data entry, record keeping, and documentation tasks to ensure accuracy and compliance
• Collaborate with team members to identify process improvements and implement best practices
• Transport and deliver supplies, linens, and small appliances to rental units as requested by the admin team.
• Contribute to maintaining a clean, organized, and safe work environment
• Complete basic home upkeep such as changing light bulbs, tightening loose screws, and replacing worn batteries in remotes or keypads
• Report damages, missing items, or larger maintenance concerns to the property management team promptly.

Skills

• Strong organizational and time-management skills with the ability to prioritize tasks effectively, and Ability to follow instructions and document completed tasks accurately
• Excellent communication skills, both written and verbal
• Customer Service / People skills
• Ability to work independently as well as part of a team
• Detail-oriented with strong problem-solving abilities
• Safe driving skills and familiarity with navigating multiple locations
• Ability to adapt quickly to changing priorities and work under pressure
• Basic computer and mobile app proficiency (property management software, messaging apps)

This role is essential for maintaining efficient operations within our organization. Candidates should demonstrate a proactive attitude, strong attention to detail, and excellent teamwork skills to succeed as an Operations Associate.

Join us as a Operations Associate where your organizational skills and commitment to customer satisfaction will make a significant impact on our operations

**** Class 5 DL required / vehicle required ****

Job Type: Part-time

Pay: $16.00 per hour

Expected hours: 20 per week

Benefits:

• Casual dress
• On-site parking

Application question(s):

• Are you legally authorized to work in Canada?
• Do you have a valid driver's license and reliable access to a vehicle?
• Are you comfortable performing hands-on tasks such as carrying supplies, restocking, light maintenance (changing a light bulb, fixing a loose handle), and basic troubleshooting?
• This role requires regular travel between properties and entering units independently. Are you able to work independently and manage your time effectively?
• Are you available for flexible scheduling, including occasional evenings or weekends if guest needs arise?
• Do you have previous experience in any of the following areas? Hospitality or     
  •   Hospitality or AIRBNB/STR operations

•    Property maintenance or handyman tasks

•    Customer service or guest support

•    Logistics, deliveries, or field operations

•    None of the above (experience not required)

• Are you comfortable communicating with guests in a professional and friendly manner when dropping off items or resolving property issues?
• This role requires efficiency and the ability to respond to tasks quickly (e.g., restocking items, addressing guest requests). Are you able to reliably fulfill same-day tasks when needed?
• Do you own a smartphone and are you comfortable using apps for task tracking, messaging, and taking photos when needed?
• Please briefly describe why you believe you would be a good fit for this role.

Work Location: In person