Billing Coordinator

We believe great service begins with great people If you take pride in working collaboratively and delivering excellent customer service, you'll feel right at home with ABM As a trusted Managed Service Provider with a nationwide Field Services presence, we're united by a commitment to integrity, customer focus, and driving tangible results for our customers. If this sounds like you, we invite you to apply to join our team where working together means building better outcomes for the customers who rely on us every day.

Meaningful Benefits:

You'll work alongside supportive and skilled teammates who take pride in delivering dependable technology solutions and exceptional customer service. We offer all employees the room to learn, advance, and contribute to the systems that our customers rely on every day. At the end of each day, you'll know your work made a measurable difference for the customers and local communities we serve

Our benefits include:

• Comprehensive Health, Dental, & Vision Plan – also including life insurance, long-term disability insurance, accidental death and/or dismemberment insurance.
• 24/7 Virtual Healthcare & Mental Health Support – at no additional cost through our group benefit plan.
• Employee & Family Assistance Plan – with resources available at no additional cost through our group benefit plan.
• RPP Matching Program – up to 5.5% employer matching.
• Vacation accrual starts on Day 1
• Employee Rewards & Saving Program – access to savings on thousands of unique vendor perks and discounts.
• Professional Development & Training Programs – to support each employees continuous growth.
• Employee Recognition Programs – that celebrate safety, service excellence, and outstanding contributions to our goals.

Job Summary:

The Billing & Administration Coordinator is responsible for accurate, timely billing across Field Services customer accounts and Managed Service recurring contracts, including maintenance, sales fulfillment, and professional services. This role supports accounting functions, identifies and resolves billing discrepancies, and serves as a primary point of contact for customer billing inquiries. The Coordinator plays a key role in month-end close activities, documentation management, and continuous process improvement related to billing and administrative workflows.

Key Responsibilities:

• Prepare and process Field Services and IT billing, including recurring maintenance contracts, fulfillment sales, and professional services.
• Ensure billing accuracy and timeliness through detailed data entry, reconciliation, and review.
• Proactively support month-end close activities to meet financial reporting deadlines.
• Monitor outstanding billings and assist with collections follow-up.
• Act as the primary point of contact for customer billing inquiries, disputes, and resolutions.
• Create, update, and maintain customer maintenance contracts within internal systems.
• Prepare and process third-party rebill invoices.
• Maintain organized, accurate, and up-to-date billing documentation, records, and reports.
• Identify inefficiencies and recommend process improvements related to billing, documentation, and record-keeping.
• Gather billing and account information and prepare internal reports as required.
• Provide general administrative support related to billing documentation and record management.

Qualifications:

• Bachelor's degree or post-secondary diploma in Business, Management, Accounting, or a related field, or equivalent practical experience.
• Minimum 1 year of experience in a billing, accounting support, or administrative coordination role.
• Highly motivated with the ability to work effectively in a deadline-driven environment.
• Strong judgment and decision-making skills, including the ability to prioritize competing demands.
• Demonstrated ability to manage multiple tasks and projects simultaneously.
• Self-directed, detail-oriented, and team-focused.
• Strong critical thinking and problem-solving skills.
• Excellent organizational and time-management skills.
• Strong written and verbal communication skills.
• Proficiency in Microsoft Excel and Word; experience with Great Plains (or similar ERP) considered an asset.

Working Conditions / Physical & Mental Requirements:

• Primarily office-based role in a professional, corporate environment.
• Standard business hours with occasional additional hours required during peak periods such as month-end, year-end, or audit cycles.
• Regular use of computers, accounting systems, and standard office equipment.
• Frequent interaction with internal stakeholders and external vendors via e-mail, phone, and virtual meetings.
• Ability to remain seated for extended periods while performing computer-based work.
• Strong attention to detail and ability to maintain accuracy while managing multiple priorities and deadlines.
• Professional judgment and discretion required when handling confidential financial information.

About Us:

ABM Integrated Solutions, headquartered in Dartmouth, Nova Scotia, is a nationally recognized technology company delivering end-to-end managed services and dependable field support to organizations across Canada and the United States. We combine the agility of a full-scale MSP with the reliability of a coast-to-coast Field Services operation, ensuring our customers receive fast, consistent, and high-quality technical support wherever they may do business.

ABM is part of the Atlantic Corporation Limited (ACL) family of companies. ACL's diverse portfolio includes organizations operating in senior's living spaces, national transportation and logistics, fuel hauling, real estate, and storage services. This broad corporate ecosystem gives ABM a stable foundation, cross-industry insight, and the ability to support customers whose technology requirements extend across multiple different environments; from retail locations, to distribution centers, to enterprise offices.

Within ABM, our service offerings span a broad range of capabilities, including:

• Managed IT Services: comprehensive monitoring, IT Service Desk, endpoint management, cloud services, Cybersecurity support, technology lifecycle management, and more.
• National Field Services: reliable onsite technical support delivered by a skilled network of Field Service Technicians across North America.
• POS (Point-of-Sale) Services: deployment, maintenance, and support for POS payment solutions, retail systems, and multi-site coordination.
• Project & Deployment Services: large-scale rollouts, technology refreshes, infrastructure implementations, and more

Our customers trust us to keep their technology running so they can stay focused on what matters most – their business, their people, and the communities they serve

Immigration Disclosure:

Please note that this position is not eligible for Permanent Residency sponsorship now or in the future. This restriction applies to all candidates for this position. We welcome all people that are legally allowed to work in Canada to apply.

AI Disclosure:

ABM is NOT using any Artificial Intelligence to screen, review, or select candidates. A human being is reviewing all resumes and applications submitted for this position.

Job Types: Full-time, Permanent

Pay: $40,000.00-$50,000.00 per year

Benefits:

• Company events
• Dental care
• Disability insurance
• Employee assistance program
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• RRSP match
• Vision care
• Wellness program

Work Location: In person