Front Desk Agent

Title:Front Desk Agent

Reports to:Front Desk Supervisor

Job Type:Seasonal(May through October)

Location: Inverness, Nova Scotia, B0E 1N0

The Cabot Collection

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Cape Breton

Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world's top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Front Desk Agent at Cabot Cape Breton, you are the first impression of the resort and a key ambassador of the Cabot guest journey. This role goes beyond check-in and check-out—you will create a welcoming environment, build meaningful connections, and ensure every guest feels genuinely cared for.

You will:

• Warmly welcome guests and provide a seamless arrival and departure experience.
• Assist with reservations, room assignments, guest inquiries, and billing with accuracy and professionalism.
• Act as a knowledgeable resource on resort amenities, local attractions, dining options, and on-site experiences.
• Proactively anticipate needs, follow through on guest requests, and take ownership of ensuring a memorable stay.
• Serve as a guest-experience touchpoint, collaborating with Concierge, Guest Experience, and other departments — including stepping in to assist the Guest Experience team as needed — to create luxury-level service moments

This role is ideal for someone passionate about hospitality who thrives in a fast-paced, service-focused environment.

You Will Thrive in This Role If You Enjoy:

• Customer Interaction: Engaging with guests, learning about their needs, and providing warm, professional service.
• Creating Exceptional Experiences: Going beyond transactional tasks to deliver thoughtful, personalized service consistent with Cabot's luxury standards.
• Problem-Solving: Finding solutions quickly and confidently while keeping guests informed and cared for.
• Organization: Managing reservations, balancing competing priorities, and maintaining an efficient, polished front desk environment.
• Multitasking: Answering calls, assisting guests, coordinating with departments, and adapting to changing needs—often simultaneously.
• Local & Resort Knowledge: Learning about Cabot and the surrounding area and sharing recommendations that enhance the guest's stay.
• Fast-Paced Work Environment: Remaining composed, focused, and friendly during busy periods or unexpected situations.

Preferred Qualifications & Skills:

• Previous experience with a Property Management System (Opera Cloud)
• Proficiency in spoken and written English
• Strong communication and interpersonal skills
• Ability to handle cash and credit card transactions accurately
• Professional, polished appearance and demeanor consistent with luxury hospitality
• A passion for hospitality, guest interaction, and delivering elevated service
• Ability to work independently and take initiative, with strong attention to detail

Requirements of the role you should be aware of:

• Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
• As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
• Based on the nature of this position, you would experience long periods of guest interactions.
• There may be interactions with patrons who are impaired.
• There are periods of time where you are standing, waiting for guests to arrive.
• Occasionally working outdoors in all weather conditions.
• Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75.
• Occasional ascending and descending of stairs and ramps.

Our Benefits

• Access to learning & training opportunities to build your career.
• $10 green fees
• Complimentary Family Golf Round
• Complimentary Daily Free Lunch
• Friends and Family Rates for Golf and Lodging
• Discounts in our Retail Shops & Restaurants
• Access to our Employee Assistance Program
• Subsidized Team Housing, based on availability.
• Healthcare benefits for permanent and returning seasonal team members.