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Supervisor, Front Desk

2 weeks ago

Inverness County, Canada Cabot Link at Inverness Limited Partnership Full time

Title:Front Desk Supervisor

Reports to:Front Desk Manager

Job Type:Full Time Seasonal (April through October)

Location: Inverness, Nova Scotia, B0E 1N0

The Cabot Collection

Cabot is a global developer and operator of world-class golf destinations with a growing portfolio of six Cabot properties and four Cabot-managed properties. The Cabot portfolio includes Cabot Cape Breton in Nova Scotia, Canada, Cabot Saint Lucia in the Caribbean, Cabot Revelstoke in British Columbia, Canada, Cabot Citrus Farms in the United States, Cabot Highlands in Scotland, and Cabot Bordeaux in France. With extensive expertise in golf and hospitality management, Cabot also oversees the operations of several premier golf courses through its Cabot-managed properties in the U.S., including: Cascata Golf Club and Serket Golf Club in Las Vegas, Nevada; Grand Bear Golf Club in Saucier, Mississippi; and Chariot Run Golf Club in Laconia, Indiana.

Cabot continues to cultivate a legacy of excellence, providing guests and homeowners with exclusive access to bespoke, destination-inspired experiences and a commitment to exceptional service across its luxury residential and boutique resort offerings.

Cabot Cape Breton

Located along the coast of Cape Breton, Nova Scotia and nestled between the Atlantic Ocean and the picturesque town of Inverness, Cabot Cape Breton is an unrivalled destination offering one of the best resort experiences in Canada. Featuring 46 spectacular holes—including Cabot Links and Cabot Cliffs, two 18-hole layouts ranked among the world's top 100 courses, and The Nest, an 11-hole par-3 course—Cabot Cape Breton offers a rare chance to experience golf as it was meant to be played: on firm, sandy turf, with the ocean breeze shaping every shot. With award-winning accommodations at Cabot Links Lodge, upscale Golf Villas, luxury homes, and exquisite dining options, Cabot Cape Breton is intended to excite and inspire at every turn.

If you join our team, you will live our values:

Confidence, Authenticity, Humility, Warmth

Position Overview

As a Front Desk Supervisor at Cabot Cape Breton, you are a hands-on leader and service role model, responsible for guiding the Front Desk team while actively supporting the guest experience on the floor. You play a critical role in ensuring arrivals, departures, and in-stay interactions are seamless, polished, and aligned with Cabot's luxury service standards.

You will play a key role in training new staff, maintaining accurate records, and collaborating with other departments to guarantee exceptional service delivery. Organizational skills, a strong customer focus, and the ability to handle challenging situations with composure are essential.

You will lead with confidence, warmth, and professionalism—setting expectations, supporting your team, and ensuring guests feel genuinely cared for from arrival to departure.

You will thrive in this role if you enjoy:

  • Leading Through Presence: Find fulfilment in leading and motivating a team of Front Desk Agents by being visible, approachable, and supportive while leading by example on the front desk floor.
  • Guest Interaction: Take satisfaction in interacting with guests, addressing their inquiries, concerns, and special requests professionally and courteously. Enjoy ensuring guests have a positive experience from check-in to check-out.
  • Problem-Solving: Embrace the challenge of resolving guest issues and operational challenges, finding effective solutions, and ensuring guest satisfaction. Enjoy proactively addressing problems to maintain a seamless guest experience.
  • Team Collaboration: Thrive in a collaborative work environment, working closely with other departments, managers, and staff members. Enjoy effective communication and cooperation to ensure guest needs are met efficiently.
  • Organization and Multitasking: Balancing guest needs, team support, and operational responsibilities all while ensuring a smooth flow of operations at the front desk in a fast-paced environment.

This role is best suited for individuals who take pride in leading people, upholding service standards, and advocating for guests. Successful Front Desk Supervisors are hands-on, guest-focused, and genuinely invested in both team development and exceptional hospitality.

Preferred qualifications and skills:

  • 1-2 years' experience in Guest Services.

  • Previous supervisory or leadership experience preferred

  • Diploma/Certificate in Hotel Operations considered an asset.
  • Strong working knowledge of Property Management Systems such as Opera and Microsoft Office

  • Knowledge of Workplace Hazardous Information System (WHIMIS).

  • Excellent communication, interpersonal, and organizational skills

  • Proficiency in spoken and written English
  • Ability to handle cash and credit card transactions accurately
  • Professional, polished appearance and demeanor consistent with luxury hospitality
  • A passion for hospitality, guest interaction, and delivering elevated service
  • Ability to work independently and take initiative, with strong attention to detail

Requirements of the role you should be aware of:

  • Based on the nature of our business and the service we provide to our guests, to work with us, you must consent to a criminal background check as a condition of employment and an additional criminal background check every two years.
  • As a seasonal resort business, you can anticipate a schedule that will involve day, evening, night, and weekend work.
  • Based on the nature of this position, you would experience long periods of guest interactions.
  • There may be interactions with patrons who are impaired.
  • There are periods of time where you are standing, waiting for guests to arrive.
  • Occasionally working outdoors in all weather conditions.
  • Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75.
  • Occasional ascending and descending of stairs and ramps.
  • As a leader, the ability to make timely, high-pressure decisions is essential
  • Lifting and carrying golf clubs and luggage up to 50 lbs with occasional weight of 75.
  • Occasional ascending and descending of stairs and ramps.

Our Benefits

  • Access to learning & training opportunities to build your career.
  • $10 green fees
  • Complimentary Family Golf Round
  • Friends and Family Rates for Golf and Lodging
  • Discounts in our Retail Shops & Restaurants
  • Access to our Employee Assistance Program
  • Subsidized Team Housing, based on availability.
  • Healthcare benefits for permanent and returning seasonal team members.