Supervisor, Front Desk

Title: Supervisor, Front Desk Reports to: Front Desk Manager Job Type: Full Time Seasonal (April through October) Location: Inverness, Nova Scotia, B0E 1N0 Cabot is a global developer and operator of world‑class golf destinations with a growing portfolio of properties. The Cabot Cape Breton, located along the coast of Cape Breton, Nova Scotia, offers an unrivalled resort experience with award‑winning accommodations and world‑ranked golf courses. Position Overview As a Front Desk Supervisor at Cabot Cape Breton, you are a hands‑on leader and service role model, responsible for guiding the Front Desk team while actively supporting the guest experience on the floor. You play a critical role in ensuring arrivals, departures, and in‑stay interactions are seamless, polished, and aligned with Cabot’s luxury service standards. You will train new staff, maintain accurate records, and collaborate across departments to guarantee exceptional service delivery. Organizational skills, a strong customer focus, and the ability to handle challenging situations with composure are essential. You Will Thrive In This Role If You Enjoy Leading Through Presence – Motivating a team of Front Desk Agents by being visible, approachable, and supportive. Guest Interaction – Interacting with guests professionally and courteously throughout check‑in to check‑out. Problem‑Solving – Resolving guest issues and operational challenges, proactively maintaining a seamless experience. Team Collaboration – Working closely with other departments and staff to meet guest needs efficiently. Organization and Multitasking – Balancing guest needs, team support, and operational responsibilities in a fast‑paced environment. Preferred Qualifications and Skills 1–2 years’ experience in Guest Services. Previous supervisory or leadership experience. Diploma/Certificate in Hotel Operations. Strong working knowledge of Property Management Systems such as Opera and Microsoft Office. Knowledge of Workplace Hazardous Information System (WHMIS). Excellent communication, interpersonal, and organizational skills. Proficiency in spoken and written English. Ability to handle cash and credit card transactions accurately. Professional, polished appearance and demeanor consistent with luxury hospitality. A passion for hospitality, guest interaction, and delivering elevated service. Ability to work independently, take initiative, and pay strong attention to detail. Requirements of the Role You Should Be Aware Of Consent to a criminal background check as a condition of employment and an additional check every two years. Seasonal schedule that may include day, evening, night, and weekend work. Long periods of guest interaction. Potential interactions with impaired patrons. Standing, waiting for guests, and occasional outdoor work in all weather conditions. Lifting and carrying golf clubs and luggage up to 50 lbs (occasionally 75 lbs). Occasional ascending and descending of stairs and ramps. High‑pressure decision making as a leader. Our Benefits Access to learning & training opportunities. Free green fees. Complimentary family golf rounds. Friends and family rates for golf and lodging. Discounts at retail shops & restaurants. Employee Assistance Program. Subsidized team housing (subject to availability). Health care benefits for permanent and returning seasonal team members. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Management and Manufacturing Industries Hospitality Referral program available. #J-18808-Ljbffr