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Service Technician

1 day ago

Cambridge, Ontario, Canada Transchem Group Full time

The
Service Technician
works in the field supporting our customers in the car wash industry. Through providing top-notch mechanical and technical support to our customers, this position has a positive impact on customer retention. This role reports directly to Service Manager providing hands-on equipment service for new installation projects as well as maintaining, troubleshooting and repairing existing equipment. Using exceptional knowledge of car wash equipment and chemistry is paramount to support our customers in running successful carwash businesses.

Key Accountabilities

  • Conduct scheduled visits to customer's locations to install new car wash equipment, perform repairs, inspections and/or service of carwash equipment
  • Use mechanical aptitude and technical knowledge to install, modify or update equipment. This includes diagnosing, maintaining, repairing or adjusting equipment.
  • Troubleshoot car wash equipment related to chemical, mechanical, electromechanical, electronic equipment and PLC controllers
  • Identify parts needed at the customer site and issue requisitions and purchase orders
  • Deliver products to customers as part of regular or emergency service visits
  • Assist customers with product ordering/inventory management
  • Maintain tools, test equipment and materials in an organized manner
  • Adhere to company process and procedural standards such as:
  • immediate inputting of electronic reports
  • maintain company supplied vehicle and equipment
  • prepare detailed service and failure records
  • Make recommendations to customers on a regular basis to improve customer revenues and reduce customer total costs
  • Build and strengthen customer relationships that serve to retain, grow and gain accounts
  • Communicate professionally with customers and internal team members in a timely fashion
  • Train clients relating to use, operation, and maintenance of equipment
  • Provide coaching and guidance to other technicians within the team to promote a positive and productive work environment

Education & Experience Required

  • Preferred candidates will have direct experience working in the carwash industry
  • Millwright, heavy truck mechanic, packaging mechanic, machine builder or service tech experience in other fields or other related trades is considered an asset

Technical Skills & Competencies

  • Excellent mechanical aptitude and ability to work with a range of tools and instruments
  • Travel within Ontario is required including the ability to stay out of town for car wash installations up to 4 consecutive business weeks 3 to 4 times per year
  • Ability to travel domestically and internationally as business needs dictate
  • Valid driver's license with clean driving abstract
  • Strong communication skills
  • Basic computer skills, data entry, keyboarding, networking, troubleshooting
  • Excellent problem-solving ability coupled with understanding of mechanical processes and general electrical.

Safety Excellence

  • Follow safety guidelines and Standard Operating Procedures to prevent accidents and ensure a safe working environment for yourself and others.
  • Work in a safe manner and strive for zero work related incidents.
  • Understand and follow procedures related to safe use of hand and power tools and other equipment
  • Only operate equipment that you have been trained on

Physical Demands and Working Conditions

The position works within manufacturing and warehouse areas as well as occasionally on customer sites. The environment at times may be noisy and hot during summer months creating humid work environment with stagnant water.

Physical demands of the position require standing, moving equipment and parts, using push/pulling force, frequent lifting of product up to 75lbs. Manual dexterity required for working with a variety of tools and equipment.

Cognitive demands of the role require the ability to manage changing priorities, working under deadlines and concentration for detailed and precise work. Volume of work can change with customer demand. This role interacts with different departments and requires collaboration and regular interaction with a variety of people.