Mobile Service Technician

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**About Ryder**:
For almost 100 years, Ryder has provided customers around the world with integrated transportation, logistics, and supply chain management solutions that enhance the way they do business. Building and maintaining a fleet takes time, resources, and expertise few companies can spare.

We are a Fortune 500 company with 800+ locations and over 40,000 employees across the US and Canada Employee satisfaction is part of our culture.

**About the Position**:
**Summary**

The Mobile Service Technician IV position will diagnose problems and perform major and technically difficult repairs and preventive maintenance services on different types of vehicles through the use of their mobile service truck and tools. The mobile service truck, tools, and inventory must be maintained and kept in serviceable condition at all times as per company policy and procedures. The MMT will interact with relevant business support members and departments as needed. When working in a higher classification which they do not possess the skill to perform independently, the incumbent will be assigned to work with the assistance of a Technician 4, Technician in Charge, Shop Supervisor, or Service Manager. Task assignments are directed by shop management to encourage development in a productive manner. This position is primarily off-site and will not be assigned to a specific location, which will require extensive travel and exceptional customer focus. The MMT will be represent Ryder and interact with customers in order to establish a relationship and promote and develop business opportunities to up-sell Ryder's products and services. After the work shift has been completed, depending on the distance of the nearest Ryder service location, the MMT may take assigned mobile service truck home, but will be required to secure vehicle and contents as per company policy.

**Type**: Full-Time, Perm

**Wage**: $38 - $39 per hour depending on experience.

**Shifts**: Monday to Friday, 7:30am to 4:00pm

**Locations**: Cambridge, Kitchener and surrounding area.

Why Ryder:

- Weekly pay.
- Excellent benefits package after 30 days.
- 10 days of Paid Time Off in your first year (on top of your regular vacation pay)
- Boot Voucher
- Retirement Pension Plans.
- RRSP
- Stock options.
- A safe, friendly and respectful working environment.

**Responsibilities**
- Ensure proper maintenance of all service, safety and environmental records required to meet and/or exceed corporate, federal, state, and local government mandated requirements
- Accountable for key maintenance measurements established by company policy, related to the inspection and performance of PMs, brakes, tires, wheels, including any maintenance items directly associated with the safety of the customer
- Act as a mentor for the Mobile Technician II and III level
- Interact with customer, exhibit account management skills to independently facilitate preventative maintenance, repair issue resolution, and discuss new repair estimates with customer.
- Coordinate work schedule as required by customers.
- Road test vehicles to identify cause of complaints for repairs, ensure quality of repair work performed, and deliver customer satisfaction.
- Preventive maintenance (PM) and vehicle repairs responsibilities include but is not limited to:

- A/C & Heater: Operate the system and recognize if the system is cooling or not (PM related); Perform system checks such as power to compressor, visual inspection of condenser, belt tension, etc; Identify Freon and oil leaks
- Brakes-Air: Identify components of air brake system; Operate brakes and identify irregular noises, air leaks; Perform simple air system tests; Measure lining thickness; Adjust brakes; Perform air brake sections of P.M.; Measure drums, rotors, cam bushings Perform brake repairs per BA 298 once trained and qualified
- Brakes-Hydraulic: Road test for proper operation; Make visual inspections for leaks; Check park brake operation; Check fluid level; Measure lining thickness; Adjust service brakes; Perform brake repairs per BH 298 once trained and qualified; Adjust park brakes
- Cargo Handling/Transfer, Liftgates: Identify leaks; Operate lift gate; Identify make and model; Add fluid to bring to proper level; Make minor adjustments to lift platform and its controls; Identify basic malfunctions
- Charging Systems (electrical): Visually inspect batteries; Clean connections; Check condition of belts; Test batteries; Check alternator mounting and pulley; Replace and adjust belts; Perform basic charging system check
- Clutch: Lubricate throw-out bearing, linkage, shafts, and cables; Identify proper clutch operation; Identify proper clutch brake operation
- Cooling Systems: Check and adjust coolant levels; Visually inspect system for leaks; Make minor repairs such as hose replacements, fan shrouds, leaking fittings; Recognize permanent antifreezes and their