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Full Time Key Holder

2 weeks ago

Toronto ON MK E, Canada GEOX Full time

Key Holder

Job Description

Department: Retail

Reports to: Store Manager

Supervisory Responsibility: Sales Associates

Position Overview

The Key Holder is responsible for supporting Store Management as a sales driver through supporting aspects of the overall store functioning; specifically facilitating an exceptional customer experience, coaching a high energy sales team and operational excellence, assisting in the sales process, resulting in maximized sales. Their job includes promoting a positive work environment and executing operational processes and objectives in compliance with company standards and policies.

Key Responsibilities

  • Store Opening & Closing

  • Open and close the store according to company procedures.

  • Ensure all security systems are activated and operational.

  • Team Development & Supervision

  • On-boarding: Embrace new and promoted employees within the team and promote accelerated productivity.

  • Training: Provide ongoing formal and informal training on GEOX Service Model, technologies, patents and new company initiatives to foster exceptional performance.
  • Evaluating: Use performance tools to provide regular feedback to staff and support their professional growth.

  • Great Fun Atmosphere: Foster a positive and motivating work environment, encouraging teamwork and open communication.

  • Customer Service Leadership

  • Lead By Example: Demonstrate exceptional customer service and ensure all team members follow suit

  • Resolve Issues: Handle complex customer service situations efficiently and escalate issues when

  • Foster Loyalty: Leverage all customer services to build further loyalty by capturing every customer e-mail to build Benefeet database and offering where necessary.

  • Sales & Store Operations

  • Assist in achieving sales targets by actively promoting products and up-selling.

  • Ensure merchandise is well-stocked, organized, and displayed according to company standards.
  • Assist with inventory counts and restocking shelves.
  • Ensure accurate record-keeping of inventory movements.
  • Maintain store cleanliness and organization.
  • Report any maintenance or security issues to higher management.
  • Handle cash register operations, including processing transactions, returns, and exchanges.

  • Follow all operating and cash management policies & procedures to protect store assets and minimize loss, including proper administration
    Maintain all areas of the store such as stockrooms, cash desks, communication boards and operational

  • Communication:

  • Read current and relevant information on staff communication boards

  • Effective email management to share relevant corporate and store information with the store team
  • Participate in management and store meetings to align on sales and operational objectives and achieve budgets

POSITION REQUIREMENTS

Education:

High School or College Degree or commensurate retail experience

Previous Experience

Minimum 2 years' experience in the retail industry in a results focused and customer centric retail environment (preferably fashion apparel/footwear)

Required Skills & Attributes

Communication skills – Clear and effective communication skills with team members and customers.

Leadership skills – Ability to lead, motivate and influence team members to achieve sales and service goals.

Customer Focus– Strong commitment to providing excellent customer service.

Strong computer and system skills – Proficiency in Microsoft Excel and POS system

Organizational skills – Ability to manage multiple tasks efficiently and prioritize effectively.

KEY COMPETENCIES

PHYSICAL WORKING CONDITIONS

Passion

Customer Service Focus

Accountability

Leadership

Teamwork

Adaptability

Communication

Continuous Learning

  • The physical environment of this position requires the employee to work mainly indoors
  • Be able to stand, walk, bend, crouch, and reach for extended periods of time
  • Climb ladders in order to retrieve products on top shelves
  • Lift merchandise up to 30 lbs. and move fixtures throughout the store

NOTE: This job description is not intended to be all-inclusive. The employee may perform other related duties as assigned to meet the ongoing needs of the company.

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