Front Desk Agent/Night Auditor

3 days ago

St John's, Newfoundland and Labrador, Canada Hospitality Newfoundland and Labrador Full time

Founded in 1970, Steele Hotels is an independent hotel operator based out of Newfoundland and Labrador Canada. With origins in Gander, NL the company has grown to include 8 properties located in St. John's, NL, Corner Brook, NL, and Fredericton, NB.

Steele Hotels is looking for a
Front Desk Agent/Night Auditor
to join our growing team at JAG Hotel in St. John's, NL. The ideal candidate would possess a positive "can-do" attitude, and a high level of professionalism, coupled with a strong work ethic and excellent interpersonal skills. This often involves working in fast-paced environment conditions at varying times throughout the day or night.

Main Duties & Responsibilities

  • Greet guests upon arrival, check them in and provide them with any information they need to enjoy their stay
  • Respond to guest complaints, requests and emergencies
  • Reconcile all accounts in a timely manner and verify all end of day cash etc. from multiple departments and learning/working overnight audit shifts, when required
  • Ensure invoices are accurate and sent to the accounting department
  • Schedule guest wake-up calls and book reservations
  • Answer phone calls, verify reservations and guest requests
  • Respond to guest inquiries, concerns and issues, as needed
  • Demonstrate a professional and positive presentation to guests and colleagues, and be well groomed
  • Perform other duties, as assigned

Qualifications, Skills & Attributes

  • 2+ years experience in customer service or hospitality
  • A high school diploma or equivalent, plus one year of experience or an equivalent combination of education and experience
  • Provide a clear Criminal Record Screening Certificate
  • Excellent written and verbal communication, and customer service skills
  • Ability to learn computer functions and other on-the-job skills
  • Strong eye for details and the ability to multitask
  • Strong math and problem-solving skills

Why Work With Us

  • Competitive compensation package
  • Company RRSP matching plan to secure your financial future
  • Comprehensive health benefits including dental and vision coverage
  • Employee Family Assistance Program [EFAP], including counseling services and life coaching
  • Paid time off, including vacation time, sick leave, and statutory holidays
  • Other employee benefits such as discounts on food, gym memberships, and phone plans, etc.

If you are interested in working with a growing company and want to grow with us, we welcome you to apply to Please include "
Front Desk Agent/Night Auditor
" in the email subject line, and use the following naming convention for the resume file:
First Name Last Name – Resume
. The closing date for this position is November 14th, 2025.

We are an equal-opportunity employer and are committed to a work environment that supports, inspires, and respects all individuals, we welcome everyone to apply.

Job Type: Full-time

Benefits

  • Dental care
  • Disability insurance
  • Employee assistance program
  • Extended health care
  • Life insurance
  • Paid time off
  • RRSP match
  • Vision care

Work Location: In person

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