Membership Representative/Administrative Assistant

2 days ago

Toronto, Ontario, Canada Arrow Workforce Solutions Full time

Location:
Toronto, ON

Pay Rate:
$21-$24/hr

Employment Type:
Full-time

About the Role

We are seeking a motivated and customer-focused
Membership Representative
to serve as the first point of contact for our members. This entry-level role is ideal for someone who enjoys working with people, staying organized, and supporting programs that drive member engagement and retention.

Key Responsibilities

  • Serve as the primary point of contact for members, responding to inquiries via phone, email, and online channels
  • Manage the membership renewal process, including outreach, follow-ups, processing, and tracking
  • Support member programs and committees by preparing materials, coordinating meetings, and documenting minutes
  • Promote membership benefits and programs to encourage engagement, retention, and new member acquisition
  • Maintain accurate and up-to-date member records in the CRM system, ensuring data integrity
  • Assist with the development and delivery of new member engagement initiatives
  • Provide general administrative and coordination support as needed

Qualifications

  • 1–3 years of experience in customer service, membership support, administrative, or coordination roles
  • Strong verbal and written communication skills
  • Comfortable interacting with members via multiple communication channels
  • Detail-oriented with strong organizational skills
  • Experience using CRM systems or databases is an asset
  • Proficient in Microsoft Office or Google Workspace
  • Team-oriented, reliable, and eager to learn

What We're Looking For

  • A service-driven professional who enjoys helping people
  • Someone who is organized, proactive, and follows up consistently
  • A team player who can support multiple initiatives and deadlines
  • Interest in member engagement, retention, and community-building

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