membership services assistant

Posting 26-03

Membership Services Assistant

Membership Records Unit / Client Servies Unit, Membership Services Department

Limited term appointment – up to 12 months

Category 13 - Hiring Range $55,503 - $61,452

New vacancy – Two positions

The Membership Services Assistant supports the department by reviewing applications and documentation for teacher certification, maintaining member records, and providing responsive client service through multiple channels. This role ensures compliance with regulatory requirements, upholds quality standards, registry maintenance, and contributes to the provision of excellent client service. Placement will be in either the Client Services unit or the Membership Records unit and may change based on operational needs.

Responsibilities:

Membership Records Unit:

• Scan and image hard copy documents and upload digital documents to registry
• Review and categorize hard copy and digital records
• Assess applications and supporting documents for teacher certification, ensuring compliance with regulations and College by-laws
• Communicate personalized requirements and next steps to applicants
• Verify authenticity and compliance of documents
• Adhere to quality assurance practices in document handling and record-keeping
• Perform other duties as assigned.

Client Service Unit:

• Provide timely, accurate information and support to clients via phone, email, and chat
• Respond to and resolve enquiries from applicants, members, and the public, de-escalating challenging interactions with professionalism and empathy
• Provide information and clarification on guidelines, policies, and legislation related to teacher certification
• Keep accurate summaries of client interactions
• Handle confidential client information in compliance with established policies and protocols
• Escalate complex enquiries as needed and promote self-serve options
• Perform other duties as assigned.

Qualifications, Skills & Experience:

• Post-secondary education or a combination of training, education and experience
• Previous relevant experience within a contact centre and/or a regulatory, academic or credential assessment setting preferred
• High level of accuracy and attention to detail
• Excellent oral and written communication skills in English
• Working knowledge of CRM systems, Microsoft Office
• Strong problem-solving, analytical, decision-making and research skills
• Effective time management and organizational skills
• Ability to handle highly confidential and sensitive information
• An ability to work independently as well as in a team environment

Working Conditions / Other Considerations:

• Monday to Friday schedule in a hybrid work environment

To apply, please submit your cover letter and resume through our application portal no later than 22 January 2026.

We use Artificial Intelligence (AI) screening to sort applications. Trained staff review applications before decisions are made.

The Ontario College of Teachers offers competitive salaries, pension, comprehensive benefits and a modern, progressive work environment. This position operates with a mix of remote and in-office workdays.

Ontario College of Teachers is an equal opportunity employer committed to inclusive, barrier-free recruitment and selection processes and work environment. We will accommodate the needs of applicants under the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act (AODA) throughout all stages of the recruitment and selection process. Please advise the Human Resources Department to ensure your accessibility needs are accommodated throughout this process. Information received relating to accommodation measures will be addressed confidentially.