Key Account Manager I

Who are we?

United Natural Foods Inc. (UNFI) is the leading distributor of natural, organic, and specialty foods in North America We're on a journey to transform the world of food for our customers, suppliers, associates, and the families we serve every day. Our mission is simple: to provide healthier food choices to people everywhere.

Better Food, Better Future

As a member of our Account Management team, you'll lead and drive sales growth, exceed our customers' expectations, and last, but not least: navigate the Foodscape

Read on for our Key Account Manager opportunity

Position: Key Account Manager I

Job Type: Full Time

Schedule: Monday-Friday

Language Requirements: English

Location: Incumbent is based out of our Richmond, BC facility

Working Conditions: Remote (white classified as remote, incumbent will be required to attend in-person meetings when assigned by Management)

Expected Compensation: $70,600 - $80,000 per year

Purpose:

Responsible for planning, developing, and implementing sales & marketing activities to increase market share in key accounts. Directs strategic planning, communicate goals and objectives to Company personnel, and oversee the activities of Field Sales Representatives related to key accounts. Ensure operational plans are effectively implemented.

Tracks revenue goals and contribution margins, oversees budget, and completes reporting requirements as scheduled. Meets or exceeds goal expectations and ensures that professional relations exist with resellers, third party suppliers, and external contacts. Keeps Senior Management well informed of area operations.

Job Responsibilities:

Sales Strategy:

• Develop and track the annual customer business plan.
• Develop the annual budget (in collaboration with the Sales Director) by creating annual building blocks.
• Update budget via quarterly forecast process.
• Track on-going risks and opportunities via R&O tracker.
• Leverage current retailer relationships to further expand business development opportunities at all levels.
• Analyze consumer, shopper, retailer and competitor trends and design strategies to capitalize on business development opportunities.
• Maintain in-depth knowledge of retail operations, systems, products and needs.
• Conduct regular business reviews with customers to ensure annual growth targets are achieved.

Pricing and Promotion

• Lead development of the annual customer promotion plan working collaboratively with vendors and brokers.
• Execute price increases into customer and UNFI business systems in a timely manner; Work collaboratively with SRM's and vendors/brokers on price increase negotiations, MCB support.
• Work with brokers/vendors to establish an annual customer promotional plan.
• Execute monthly promotional pricing plan into customer and UNFI business system.
• Develop and input promotional forecast into UNFI business system.
• Track and monitor vendor trade spending.
• Execute, track and monitor seasonal and/or ad-hoc customer pre-books.

Innovation

• Effectively develop new revenue opportunities with key company clients.
• Maintain knowledge of industry trends, opportunities, channels, products, and competitors to support the identification of business development opportunities.
• Actively participate in UNFI and Industry trade shows and engage with vendors, brokers and retailers at shows to develop potential business opportunities.
• Work collaboratively with customers, brokers, vendors to secure new listings and agreed upon pricing.
• Develop, input and track new listing forecast into UNFI business system.
• Execute "Cost of Doing Business" forms with the vendor community.
• Maintain customer listing base and pricing bid with new listings, discontinued, pack size changes by completing customer specific forms and/or portal.
• Execute "free fills" for new product launches or negotiate a new listing fee and obtain MCB support.

Communication

• Maintains excellent customer relations by meeting/exceeding client expectations and established deadlines.
• Communicates all customer programs to Field Sales team via MyBiz and/or Playbook Calls.

Accounts Receivable

• Works closely with the Finance team to review and reconcile customer deductions including costing discrepancies, post audits, promotional and listing fees.

Other

• Performs other relevant as hoc duties as necessary.

Travel

• Travel to Trade Shows across Canada is required.

Job Requirements:

Education/ Certification:

• Post-Secondary Education in Business, Management, Marketing or a related field, or an equivalent combination of experience and training.

Experience:

• 3-5 years experience managing conventional key accounts and related processes.
• Previous experience managing categories, a trade spend budget, promotional calendar, and planogram resets.
• Previous experience managing key accounts within the organic/natural consumer-packaged goods industry considered an asset.

Knowledge:

• Strong knowledge and proficiency in Microsoft Office applications required (Excel, PowerPoint, Word).

Skills & Abilities:

• Exceptional customer service skills.
• Strong analytical, technical, and problem-solving skills.
• Excellent verbal and written communication skills.
• Ability to multi-task, be well organized, motivated, and recognize & support UNFI's philosophy.
• Excellent public relations and presentation skills.
• Works well independently and in a team environment.
• Good accounting and business math skills.

Why work at UNFI Canada?

• Base salary offered as listed above
• Health & Dental Benefits package offered on Day 1
• Annual Sales Bonus Plan
• Car allowance provided
• Paid vacation and sick days
• RRSP with employer-matching contributions
• Employee discount on our organic food products
• Internal advancement opportunities
• Friendly and helpful team
• And last but not least, the opportunity to join UNFI's mission in providing more choices for organic and natural food products #Betterforall

We thank all applicants for expressing their interest, however only those selected will be contacted for an interview.

UNFI is an Equal Opportunity employer committed to creating an inclusive and respectful environment for all. All qualified applicants will receive equal consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, national origin, disability, protected veteran status, or other protected ground. Accommodation is available upon request for candidates taking part in all aspects of the job selection process. - M/F/Veteran/Disability. VEVRAA Federal Contractor.

Compensation:

UNFI anticipates paying the above-referenced pay rate (or within the above-referenced pay range) for this position. Actual Pay, where applicable, will depend on a number of factors, including, but not limited to, education, experience, training, and any requirements under applicable collective bargaining agreements. UNFI is committed to transparency in pay in compliance with applicable state and local laws.

Benefits:

For Washington positions (or positions that may be performed remotely from Washington), for Washington-specific paid time off details.

Candidates hired into this position will also be eligible to participate in the following benefits programs: Paid Time Off; Sick Time; paid holidays and parental leave; 401K Program; medical, dental, vision, life, and accidental death/dismemberment insurance; short-term and long-term disability insurance program, Flexible Spending Account and/or Health Savings Account, subject to meeting the eligibility requirements and the terms and conditions of these programs, and subject to any requirements under applicable collective bargaining agreements.

Sales Positions Only: For sales positions that are commission-based, the above range is an estimate of total potential commission-based compensation during an associate's first year, but UNFI offers an introductory period minimum of $680 per week. After the introductory period, as a 100% commission-based role, there is no set salary. UNFI's commission plans are uncapped and average earnings vary depending on territory and sales achieved, among other factors.

UNFI's compensation, benefits, and paid time off policies are subject to change in the Company's sole discretion, consistent with applicable law. This job posting should not be construed as an offer of employment with certain terms, nor should it be construed as a guaranteed minimum.

Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act.