Service Coordinator

6 days ago

Edmonton, Alberta, Canada Homewood Health Full time

Make a difference in a growing, innovative mental health organization and centre of excellence in people-centered care. Work with supportive colleagues who are passionate about improving lives and champions for quality and continuous learning.

As a Service Coordinator, you will be an integral part of a collaborative team focused on delivering seamless services and programs to our clients and customers. If you are looking for a company that is constantly moving forward in pursuit of successful outcomes, get ready to love it here

What you'll be doing: 

  • Review referral requests to ensure that it meets established criteria
  • Conduct intake interviews with clients to obtain their consent and talk with them about the program
  • Ensure data is collected and input as required
  • Attend meetings with referral source as required
  • Document and escalate service issues
  • Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines and provide support to our clinician network to ensure they are managing expectations
  • Add to a positive work culture by identifying efficiencies and solutions to any issues
  • Liaise with the client/patient, third parties (including insurers), the employer and various health care professionals
  • Act as the first point of contact for service providers and corporate customers and help manage and track complex cases 
  • Maintain database(s) and client/case files with a high level of accuracy and confidentiality 

What we're looking for:

  • Bachelor's degree in a related field or an equivalent experience and training
  • Case Coordination and or Case Management experience is a major asset
  • Expertise in Disability Treatment and Management principles, practices and processes
  • Proficiency with Microsoft Word, Excel and PowerPoint
  • Excellent verbal and written English communication skills
  • Effective self-directed work style with the ability to work with minimal supervision
  • Strong administrative and customer service skills
  • Effective interpersonal skills; ability to communicate with a variety of stakeholders
  • Ability to efficiently manage multiple demands under time constraints and deadlines 
  • Adaptable to changing priorities and contribute effectively to a positive work environment

Homewood Health promotes a fair and competitive compensation model.  Pay rates are tailored to reflect differences in operating environments and job requirements. Compensation is influenced by many factors including compensation principles or approach for a role or job function, organizational tenure, experience, qualifications or premium skills, external competitiveness, internal comparability, geography and work performance. Pay range for this position is $ per hour.

Why work with us

Homewood Health is Canada's largest and leading service provider for medically focused, evidence-based treatment of mental health and addiction disorders. Our organizational culture values service excellence, integrity, collaboration and innovation. Our people make a difference

As an equal opportunity employer, Homewood Health is committed to employment accessibility, diversity, equity and inclusion. For this reason, we encourage applications from members of equity-seeking groups including women, racialized and indigenous communities, persons with disabilities, and persons of all sexual orientations and gender identities/expressions.

Join us at Homewood Health and be part of a diverse team helping Canadians live healthier, more productive and fulfilling lives.

This job posting is for an existing vacant position within the organization.

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