Services Coordinator

1 week ago

Edmonton, Alberta, Canada Crystal Kids Youth Centre Full time $60,000 - $90,000 per year
Crystal Kids Youth Centre has an opening for a Services Coordinator/ Team Lead. The wage is $23.00 per hour and is based on a 40-hour work week. The hours typically are Noon to 8:00pm but some shifts may start later and end later; some weekend work is occasionally required. Ideal candidates can balance these shifts with their family life and lifestyle.

We are seeking a very skilled professional with experience and education in the human services sector, specifically: Child and Youth Care, Social Work, Corrections, Crisis Intervention workers, Mental Health and Addictions workers.

We are not seeking daycare workers, IT techs, Call centre, retail workers, or other sales professionals.  

Read about us and see if you are a natural fit If you think this is you, apply by email with Resume as directed.

Who We Are:
Crystal Kids was founded in 1992 and has been a registered charity with CRA since April 1993. Located in the Edmonton inner-city, serving hundreds of at-risk and disadvantaged children. The significant majority of whom are Indigenous youth. Through relational care, trauma-informed care, and harm reduction our best practice service delivery model provides critical mentoring, literacy interventions, life skills competencies, and wellness support. We also provide nutritional support and food security, which are the most pressing needs of our children. We are engaged in wellness support by assisting and mentoring youth navigating life with extensive history of generational poverty, physical and mental health challenges, and the resulting and layered trauma of complex and significant prolonged adversity. We mentor and support youth in building capacity through their marginalized lived experience. This below-poverty-line reality includes: hunger, absence of healthy adult modelling/supervision, instability at home and family violence, homelessness in all its manifestations(couch surfing, lack of permanent address/ transience/ living on the street without a housing structure/ living in tent cities / homeless shelter surfing etc, disassociation from school/academics, LGBTQ+ advocacy, justice/legal matters, racism and bullying, sexual health issues, human trafficking, off-reserve cultural identity gaps for indigenous families, lack of supports and resources for newcomer families, the lure of drugs and alcohol as a means of self-medicating, and other methods of survival for our street-entrenched youth.
  The ideal candidate qualifies with:
  • A degree in Child and Youth Care or Social Work. Equivalences of Diploma and Employment in these fields considered.
  • 3 Years of supervisory experience in a youth-client ages 6-18 setting (Youth Centre, Group Care Milieu)
  • Impressive conflict management and crisis intervention skills
  • Strong assessment and critical thinking skills
  • Effective communication, collaboration, and interpersonal skills 
  • High level of professionalism, confidentiality, and diplomacy
  • Knowledgeable of community resources 
  • High degree of resourcefulness, flexibility, and adaptability
  • Excellent planning and organization skills to meet deadlines
  • Ability to work effectively as a member of a team 
  • Highly motivated and compassionate
  • Proficiency in written and spoken English  

Duties and Responsibilities:
  • Provides immediate supervision, direction, and guidance to a multi-disciplinary team of youth workers.
  • Will ensure the team delivers youth-centric / youth-driven programs and supports in accordance with our Mission, Vision, and Mandate.
  • Participates in / assists with staff Orientation, Training, and Evaluation.
  • Assists Management in training, supervision, and evaluation of multi-disciplinary University Field Placement Practicum Students (multiple).
  • Guides, supports, and builds capacity for the team in reflective practice and critical thinking.
  • (When requested) lead daily team pre-brief and debrief sessions and staff meetings when management is unavailable.
  • Coordinate our Food Security Supports (Food Bank bulk food pick-ups, Food Bank Hamper distribution, Community Food resources, Food supports for children/youth/families, Meals for the street, entrenched, and our seniors' weekly meal program)
  • As part of our team of mentors, actively engage in critical mentoring and the charitable work of our organization.
  • Ensure the team is executing our relational care/trauma-informed care / and harm reduction best practices with youth clients.
  • In conjunction with management, coordinates, plans, and monitors wellness support and case management for youth.
  • Coordinate and ensure client risk and needs assessments are conducted/completed/documented.
  • Create, coordinate, and implement program plans (formal and informal programming) for individual youth, small groups, and all attendees.
  • Create, coordinate, and implement behaviour plans for behaviourally challenged/diagnosed youth clients.
  • Create, coordinate, and implement safety plans and harm reduction plans for youth in circumstantial/temporary/and pervasive crisis.
  • Participate in Collaborative Service Team (CST) meetings for youth clients, including agency and government case managers, wellness workers, health care / mental health practitioners, housing workers, transitional support workers, and other professionals within the community at large.
  • Coordinate and lead our "Transitioning Youth to Adulthood" Program. Transitioning Youth to Adulthood Program: Due to extensive and prolonged exposure to adversity and layered trauma, our youth clients are ill-equipped to navigate the journey to adulthood. Our youth clients lack emotional learning skills, struggle with Executive Functioning, Self-regulation, and Self-advocacy. This program builds capacity for the above and enables stability and better overall outcomes for youth as they both enter and exit their teen years.
  • Ensure that team members complete incident reports and significant conversation documentation and submit them to management for review.
  • Engage with parents/guardians as it relates to the children in their care attending Crystal Kids. 

Other Duties may include, but are not limited to:
  • Oversee the supervision or delegation of building maintenance, equipment maintenance, and minor janitorial duties.

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