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Client Service Coordinator

2 weeks ago

Edmonton, Alberta, Canada Enhance Health Full time

Job Summary

We are seeking a highly organized and customer-focused Client Services Coordinator to join our dynamic team. In this role, you will serve as the primary point of contact for our patients, managing relationships, and ensuring their needs are met. The ideal candidate will possess exceptional organizational skills, excellent communication abilities, and experience with patient/client relationship management software. Your efforts will support our commitment to delivering exceptional service and contributing to client retention and business growth.

Responsibilities

  • Act as the main liaison between clients and internal teams to ensure seamless communication and service delivery
  • Manage client accounts, including onboarding, ongoing support, and renewal processes
  • Book, confirm, reschedule, and manage appointments accurately
  • Utilize CRM tools to track client interactions, preferences, and account status
  • Analyze client data to identify opportunities for upselling or service improvements
  • Collaborate with marketing teams to develop tailored solutions that meet client needs
  • Provide exceptional customer service by addressing inquiries, resolving issues, and maintaining strong relationships
  • Support sales efforts through account management and identifying potential new opportunities within existing clients
  • Maintain detailed documentation of client interactions and project milestones

Qualifications

  • Experience in medical, healthcare, administrative, or client services settings
  • Strong analysis skills with the ability to interpret data and generate actionable insights
  • Proficiency in Salesforce or similar CRM platforms
  • Excellent communication skills—both written and verbal—with a professional demeanor
  • High standard of professionalism, discretion, and reliability
  • Ability to multitask effectively in a fast-paced environment while maintaining attention to detail
  • Experience with marketing strategies related to customer engagement is a plus
  • Customer service orientation with a proactive approach to problem-solving
  • Willingness to assist with both administrative and clinical support tasks if required

Join our team as a Client Services Coordinator to leverage your skills in a professional, client-centered medical clinic as part of a supportive and collaborative team. You will gain exposure to both administrative and clinical operations with opportunity for professioanl growth and responsibility.

Job Type: Full-time

Pay: $19.00-$23.00 per hour

Expected hours: 37.5 per week

Work Location: In person