Business Development

Company Overview: City Helpers Inc. ) is an innovative homeowner matchmaking service designed to connect homeowners and seniors with vetted reliable vetted workers who can do simple task such as such as lawn care, hedge trimming, garage cleaning, help moving, small repairs, painting and and just about any other small project & more. We aim to make it easier for homeowners to find help while providing vetted workers with opportunities to earn extra income in their spare time.

As we prepare to scale across Canada, we are looking for a Business Development - Operations Manager to build and manage operations as we grow and lead our various teams.

Operations Manager

Location: Halifax, NS (remote flexibility & some travel)

Company: City Helpers Inc. Job Type: Full-Time Reports to: CEO/Founder

About Us: City Helpers Inc is an innovative platform connecting homeowners and seniors with reliable, vetted workers for everyday tasks around their homes. From lawn care to handyman services, we are becoming the number one resource for homeowners and seniors to find local help with short term projects. Our vision is to expand this platform from a local service to a national and international solution, supporting communities everywhere.

As a small startup, we have ambitious growth plans. We offer opportunities for our team members to grow with the company. Various milestones will be set which can trigger increases in equity, salary, and bonuses. This is an ideal opportunity for someone looking to contribute to and benefit from the growth of a business.

Job Overview:We are looking for a dynamic and results-oriented Business Development / Operations Manager to oversee the daily operations of City Helpers Inc. and drive our expansion efforts. The ideal candidate will have a proven track record of developing partnership, managing teams, improving business processes, and leading a company toward rapid growth on a national and international scale. This is an exciting opportunity for a strategic thinker who can manage the day-to-day operations while also focusing on the bigger picture of scaling and developing the business.

As the company reaches key milestones, the Business Development person will transition to Operations Manager will have the opportunity to earn additional equity, salary increases, and performance-based bonuses.

Key Responsibilities:

• Business Management: Oversee the daily operations of City Helpers Inc, ensuring efficiency, productivity, and scalability.
• Partnerships: Build and maintain relationships with key business partners and stakeholders to drive growth and increase market reach.
• Team Leadership: Manage, engage and disengage and support cross-functional teams, including sales, marketing, customer support, and technical development.
• Strategic Planning: Develop and implement strategies to grow the business from local to national and international markets.
• Process Improvement: Optimize and streamline business processes to improve customer satisfaction and operational efficiency.
• Budget Management: Manage operational budgets, ensuring cost-efficiency while achieving business growth objectives.
• Market Expansion: Lead efforts to expand City Helpers Inc. into new markets by identifying growth opportunities and executing strategies for international expansion.
• Performance Metrics: Establish key performance indicators (KPIs) and regularly track performance to ensure targets are met.
• Compliance and Risk Management: Ensure business operations comply with relevant regulations and manage potential risks proactively.

Key Performance Indicators (KPIs):

• Customer Acquisition: Grow the customer base by a specified percentage each quarter, contributing to overall business growth.
• Revenue Growth: Increase monthly revenue, measured by ad sales, services rendered, and subscription fees.
• Operational Efficiency: Reduce operational costs by optimizing processes while maintaining or improving service quality.
• Customer Retention: Maintain a customer satisfaction rate above 90%, with a target of increasing customer retention by X% per year.
• Market Expansion: Successfully launch City Helpers in new markets within the first 12 months, both nationally and internationally.
• Partnership Development: Secure partnerships with new businesses per quarter to support growth objectives.
• Team Performance: Ensure that team members hit individual and departmental targets, with a team satisfaction rating of over 85%.

Qualifications:

• Bachelor's degree in Business Administration, Operations Management, or a related field (MBA preferred).
• 5+ years of experience in operations management, preferably within a tech-driven or online platform environment.
• Demonstrated experience developing partnerships and scaling a business from a local to a national or international level.
• Strong leadership and team management skills with the ability to motivate and develop talent.
• Experience with process improvement, business optimization, and performance tracking.
• Excellent communication and interpersonal skills.
• Ability to think strategically while managing daily operations.
• Proven track record of achieving business growth and profitability.

Compensation & Growth Opportunities:

• Competitive base salary with room for increases as company milestones are met.
• Equity options: Earn equity in the company as part of our growth plan, triggered by specific milestones.
• Bonuses: Performance-based bonuses tied to hitting business objectives.
• Opportunity to be part of an innovative platform poised for significant growth and lead its expansion globally.
• Send your cover letter and resume today to:

Job Types: Full-time, Permanent

Pay: $52,000.00-$150,000.00 per year

Benefits:

• Dental care
• Extended health care
• Life insurance

Work Location: Hybrid remote in Halifax, NS