Animal Health Store and Marketing Coordinator

The Animal Health Store & Marketing Coordinator is responsible for delivering a positive customer experience, supporting store operations, maintaining supplier and inventory relationships, and contributing to marketing, events, and brand-building activities. This role supports both the Animal Health Store and the Marketing Director, ensuring Clearbrook's customer-first standards and brand values are consistently reflected across all touchpoints.

General Responsibilities:

• Responsible for following company policies.
• Responsible for maintaining a well-organized, tidy workspace.
• Maintains knowledge of and, executes all Company Policies and Procedures as required by the organization and other regulatory agencies.
• Maintains and always represents a professional and positive image for the company.
• Performs other related duties as assigned, including reception relief.
• Functions as a team member.

Responsibilities and Duties:

Customer Service & Sales Support

• Develop and maintain strong customer relationships through sales and service activities. Provide knowledgeable product support, respond promptly to inquiries, and assist with resolving concerns in partnership with Sales staff and the Marketing Director.
• Supports the feed sales and service department by providing product updates, fostering teamwork and acting as liaison between customers and the sales teams to enhance sales and service.

Administrative & Operational Support

• Provides back-up support for the Office Administrator – answering phones, processing paperwork, etc.
• Coordinate bagged feed orders and deliveries, ensuring efficient, cost-effective service.
• Approve supplier invoices for store-related purchases and transactions.
• Complete daily cash balancing, day-end reporting, and required reconciliations.

Supplier Relations & Purchasing

• Responsible for developing and establishing relationships with suppliers through purchasing and technical support activities, resolving supplier problems, researching new and alternative sources of supply, and coordinating promotional and booking programs.

Inventory & Pricing Management

• Responsible for inventory control. This includes accurate billing to customer accounts, frequent inventory counts, accurate entry of inventory items.
• Ordering products in a timely and efficient manner, ensuring that all products are purchased in a cost-effective manner and within authorized spending limits established in the annual budget.
• Responsible for monitoring and controlling inventory costs, advertising/promotional and administrative costs, as well as establishing retail prices.

Marketing, Events & Brand-Building

• Coordinate store advertising, promotions, and seasonal campaigns with the Sales Director and Marketing Director.
• Assist with external communications, including product announcements, customer updates, and content for newsletters or promotional emails.
• Support social media activities by preparing product highlights, capturing store photos, and sharing updates that reinforce Clearbrook's brand.
• Gather content such as product information, customer stories, vendor updates, and event photos to support storytelling and marketing material development.
• Assist with external events and sponsorships, including producer workshops, customer appreciation events, local shows, and sponsored activities.
• Contribute to customer experience and brand-building through merchandising, in-store ambiance, cross-promotion, and consistent brand representation.

Store Presentation & Merchandising

• Ensure the store-front, aisles, storage areas, and warehouse are clean, organized, well-presented, and aligned with merchandising standards.
• Maintain accurate product labeling, pricing, promotional signage, and attractive displays.

Regulatory & Reporting

• Responsible for managing various monthly and annual reports, such as the feed sales departments' sales summaries and store metrics.
• Responsible for generating annual veterinary and pesticide reports to apply for and maintain annual renewals.
• Responsible for ensuring that the animal health store follows and implements all necessary regulatory guidelines and mandates.
• Responsible for maintaining Standard Operating Procedures (SOPs) and developing new SOPs as required.

Work Experience Requirements:

• Minimum two (2) years of directly related experience in:
• Retail/customer service
• Marketing and social media support
• Customer-facing communications
• Experience with animal health products is an asset.
• Agricultural background is an asset.

Education Requirements:

• Customer service/retail selling or related courses.
• Possess Pesticide Dispenser Certificate, Veterinary Drug Dispensers Certificate and Forklift Certificate, or must acquire within 3 months of commencing employment.

Skills Required:

• Experience with social media content, product features, and store promotions.
• Strong written and verbal English communication skills for customer updates and product messaging.
• Strong interpersonal skills; able to provide positive customer service.
• Team player with a proactive, self-starter attitude.
• Well-organized with strong attention to detail across inventory, pricing, and reporting.
• Able to manage multiple tasks in a fast-paced retail environment.
• Intermediate computer skills (Microsoft Office, POS/inventory systems).
• Great Plains (GP) experience is an asset.
• Able to lift 50 lbs.
• Able to operate a forklift and other common equipment (training provided).

Salary Range: $55,586 – $60,384