Senior Account Manager

8 hours ago


Vancouver, British Columbia, Canada TM8 Full time
TM8 Recruitment is pleased to present an exceptional opportunity with our client, a venture-backed technology company that is revolutionizing product personalization in the e-commerce space. Our client enables merchants of all sizes to offer seamless product personalization directly on their websites, and has already achieved over $7M in revenue as a small, high-performing team.
The Opportunity

Our client is seeking a Senior Account Manager (employee #16) to play a pivotal role in scaling their merchant partner success. This position offers the unique opportunity to join a fast-growing startup backed by top-tier venture capital firms during a critical growth phase.

Compensation: $100 - $150K base + commission (OTE $150-$200K)

What You'll Do

As a Senior Account Manager, you will be instrumental in driving success for merchant partners by:

  • Working directly with merchants to understand their business goals and product needs
  • Implementing and optimizing personalization solutions to enhance customer experiences and drive revenue growth
  • Collaborating closely with engineering, product, decoration partners, and sales teams to create and deliver tailored strategies
  • Analyzing performance data and translating insights into actionable growth strategies
Your Expertise

Required:

  • Proven experience managing key accounts and building long-term relationships
  • Track record of helping customers maximize platform value through strategic execution
  • Strong analytical skills with experience optimizing customer performance
  • Expertise in retention and upsell strategies
  • Excellent communication skills for both technical and non-technical stakeholders
  • Comfort working in a startup environment with focus on building scalable processes

Preferred:

  • Experience in retail, e-commerce, or product development
Benefits and Perks
  • Competitive salary and early equity in a rapidly growing, venture-funded startup
  • Comprehensive medical, vision, and dental benefits
  • Unlimited PTO and public holidays
  • Strong career growth opportunities as a long-term hire with advancement potential
Why This Opportunity Stands Out

The People: Join a kind, thoughtful, and brilliant team that supports you as both an employee and a human being while working towards common goals.

The Product: Be part of building design-detailed, best-in-class experiences in a proven e-commerce solution with significant market traction.

The Growth: Join a founding team with demonstrated execution experience, having previously scaled from 20 to 500 employees alongside a $1.6B+ unicorn business in under 3 years.

To apply for this confidential opportunity, please contact TM8 Recruitment.

TM8 Recruitment - Connecting exceptional talent with transformative opportunities since 2009


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