HR Generalist

About Us:

For over 45 years, Tropicana has been a pillar of strength and support, proudly standing as one of Canada's largest Black-led, Black-serving, and Black-focused organizations. Our mission is to provide access to opportunities that lead to personal success and positive life decisions for Black, African, and Caribbean individuals, as well as others facing barriers. This includes those who experience challenges in education, language, finances, and social circumstances.

About the Role:

Tropicana is embarking on a transformative chapter focused on growth, clarity and culture. The HR Generalist & Payroll Administrator will bridge the gap between HR Strategy and operational execution, managing the full employee lifecycle, assisting payroll administration and driving positive employee experience. Reporting to the Manager, People & Culture, this role plays a key role in supporting our employees and ensuring the integrity of our people systems. You will assist payroll administration with accuracy and care, support HR operations from recruitment & onboarding to engagement and retention

This role is ideal for someone who is detail-oriented, people-focused and passionate about operational excellence in a mission-driven environment.

Key Responsibilities:

HR Operations (70%)

Employee Lifecycle & Engagement

• Partner with managers to co-ordinate recruitment logistics (job postings, interviews and offer administration), onboarding and offboarding through BambooHR, ensuring a welcoming and inclusive environment
• Partner with Manager, People & Culture to ensure effective probation, performance and development processes
• Support employee engagement initiatives/activities; wellness programs, team culture-building activities that align with our One Tropicana vision
• Act as the first point of contact for HR-related questions and provide guidance on policies, benefits and employment standards
• Support employee relations with empathy, fairness and confidentiality
• Assist in updating HR policies and employee handbooks to ensure compliance with ESA standards
• Administer employee benefits plans and respond to related inquiries
• Track leaves of absences, vacations and other entitlements
• Support occupational health and safety initiatives and maintain compliance with safety legislation standards.
• Collaborate cross-functionally with Finance, IT and other teams to enhance HR service delivery
• Continuously review HR workflows and recommend process improvement initiatives to streamline HR and payroll functions (between BambooHR and ADP)

Payroll Administration (30%)

• Validate timesheets, onboarding and off-boarding paperwork with precision and confidentiality
• Partner with Finance to reconcile payroll data, track labor costs by program/grant and support audits and funding reports
• Maintain payroll and benefits records in compliance with CRA and funders' requirements
• Generate reports and analytics to support planning and workforce insights
• Serve as subject matter expert for all payroll-related inquiries, ensuring swift and thoughtful resolution for all employees

About You:

• 3-5 years of experience in HR (preferably as a HR Generalist) and payroll operations, ideally in a fast-paced environment
• 3-5 years of HRIS administration (BambooHR preferred)
• Strong knowledge of employment legislation (especially Ontario ESA) and labour relations
• Experience in a unionized environment is an advantage
• A natural problem solver who is detail-oriented, highly organized, discreet and comfortable handling confidential information
• Excellent communication skills with a passion for driving great employee experience

What We Offer:

• Opportunity: Help shape the future of Tropicana's culture and staff experience during a pivotal period of transformation.
• Collaboration: Join a dynamic team that values growth, trust, and teamwork.
• Comprehensive Rewards: Competitive base salary, health and dental benefits, RRSP matching, and professional development support.
• Flexibility: Opportunity for hybrid work and commitment to employee well-being.

Although we appreciate each application, only those candidates being considered for the position will be contacted.

Tropicana Community Services commits to promoting inclusion, diversity, equity, and access (IDEA) through its information and support, advocacy, programming, internal policies, and governance structures. Tropicana Community Services will aim to ensure that our staff reflect the experience, skills and diversity of the communities we serve and create an inclusive, barrier-free work environment, beginning with the recruitment process. If you have restrictions that need to be accommodated to fully participate in any phase of the recruitment process, please contact Human Resources. All information received in relation to accommodation will be kept confidential.