Customer Service Coordinator
6 days ago
Highcliffe Mechanical is seeking a reliable, organized, and professional dispatcher & administrator to join our team. This role is essential to daily operations and customer satisfaction. The ideal candidate is detail-oriented, customer-focused, and comfortable handling administrative and scheduling responsibilities. This is a maternity leave contract but could lead to full-time employment.
Responsibilities:
- Answer incoming phone calls and respond to emails
- Provide professional, friendly customer service
- Schedule and organize daily job assignments for technicians
- Make follow-up phone calls to clients regarding services, scheduling, and satisfaction
- Document customer interactions, service details, and transactions accurately
- Perform light bookkeeping duties, including recording payments and invoices
- Maintain organized digital and physical records
- Assist with general office administrative tasks as needed
Qualifications:
- Previous experience in a reception, dispatch, or administrative role preferred
- Strong customer service and communication skills
- Proficient computer skills
- Strong organizational and time-management abilities
- Attention to detail and ability to multitask
- Professional demeanor and dependable work ethic
- Having a valid driver's license is an asset
Job Types: Full-time, Fixed term contract
Contract length: 14-16 months
Pay: $23.00-$28.00 per hour
Expected hours: 8 per week
Benefits:
- Casual dress
- Dental care
- Extended health care
- On-site parking
- Paid time off
- Vision care
Work Location: In person
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