Customer Service Representative

6 days ago

Calgary AB TA K, Canada Executivemat Full time

Job Title: Customer Service Representative at Executive Mat Service Ltd.

Location: Calgary, AB

Job Type: Full-Time

Shift Schedule: Monday to Friday

About Us:

Are you avid about sustainability? Executive Mat is leading the matting industry in sustainable business practices that fight carbon emissions that start at your front door. We are more than just a workspace; it's a collaborative environment that makes you feel part of the family. At Executive Mat Service, we foster integrity, commitment, excellence, and respect in the workplace. We are committed to creating an inclusive environment where everyone can thrive and contribute their unique perspective. Join us in shaping the mating business.

Scope:

The Customer Service Representative is a front-line position responsible for ensuring a positive customer experience through prompt, professional, and empathetic service. This role involves responding to customer inquiries, resolving routine issues, and collaborating with internal teams to address more complex concerns. Representatives are expected to communicate clearly, maintain detailed records, and follow company protocols.

Key Responsibilities

  • Provide excellent customer service in person and over the phone by answering questions, offering product or service information, creating accounts, and documenting complaints.
  • Maintain accurate records of customer interactions, including inquiries, complaints, and actions taken by the Route Manager.
  • Ensure timely resolution of customer issues by assisting with invoices, billing, payment processing, document management, and reporting.
  • Collaborate with multiple departments to support scheduling, coordination, and effective communication across teams.
  • Experience in Excel is an asset.

Key Qualifications:

  • High School Diploma or equivalent preferred.
  • 1-2 years of experience in customer service or a related field is an asset
  • Excellent verbal and written communication skills
  • Strong problem-solving and multitasking abilities

Working Conditions

  • Work is performed in a typical office environment with regular use of computers and related systems for data entry, task coordination, and information processing.
  • The office is located within an active plant facility and requires comfort working in an industrial environment.

Why Join Executive Mat Service Ltd.?

  • Competitive compensation package.
  • Be part of a company that values sustainability and ethical practices.
  • Work in an Emerald Award winning facility that earned ISO 14001 certification.

Apply Now:

If you are driven, dedicated, and eager to build a career with a company that values sustainability and customer satisfaction, we would love to hear from you. Apply today with a cover letter and resume to join our team. If we proceed with your application, you will be contacted either via email or phone call.

Job Types: Full-time, Permanent

Pay: $15.00-$20.00 per hour

Expected hours: 40 per week

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • RRSP match

Work Location: In person

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