IT Support Professional

4 days ago

Pickering, Ontario, Canada Trench Group Full time

On-site | Full time | Senior (5+ years)
About Us
In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

Your Tasks:

  • Provide first and second-level technical support to internal users in the office and on the shop floor via phone, email, and in-person.
  • Troubleshoot and resolve issues related to:
  • Network connectivity (LAN/WAN/Wi-Fi)
  • Data center infrastructure
  • Client computing (Windows 10, mobile devices)
  • Microsoft 365 tools (Outlook, Teams, SharePoint, OneDrive)
  • Business applications and software
  • Manage and escalate tickets using Jira Service Management.
  • Assist in onboarding/offboarding users, including hardware setup and account provisioning.
  • Maintain documentation for IT procedures and troubleshooting guides.
  • Collaborate with other IT team members on projects and system upgrades.

Requirements:

  • 5+ years of experience in IT support or helpdesk roles.
  • Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP).
  • Experience with data center operations and server environments.
  • Proficiency in Microsoft 365 and Windows OS.
  • Familiarity with IT support in a manufacturing environment
  • Excellent communication and customer service skills.
  • Ability to work independently and manage multiple priorities.
  • Experience with ITIL practices and ticketing systems (e.g., ServiceNow, Jira).
  • Exposure to virtualization technologies (VMware, Hyper-V).
  • Certifications such as CompTIA A+, Network+, Microsoft Certified: Modern Desktop Administrator Associate are considered an asset.
  • Programming skills are considered an asset (Python, C#, html, etc.).
  • Excellent written and verbal communication skills.

We offer:

  • The opportunity to gain practical experience in the field of optical current measurement technology and sustainable energy transmission in an innovative company
  • You will work in a motivated team on forward-looking projects and gain insights into the latest technologies
  • Support from experienced professionals in handling the latest measurement technology

Our Commitment
Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.

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