Facilities & Office Manager

Tourism Calgary is the destination management organization that enthusiastically shares and promotes the story of our friendly Blue Sky City to those near and far. We think big – like, Canadian Rocky Mountain big – using our sales and marketing expertise to drive an annual visitor spend of over $3B for the local economy and advocating for our growing tourism sector, which includes 84,000 Calgarians employed in the industry. From conventions to leisure travel, sports events to music and arts, Tourism Calgary represents the city's diverse and unexpected experiences, extending our welcoming hospitality to the estimated 8.7 million people who visit Calgary every year. Here, the possibilities are as limitless as our blue skies.

Role Summary

The Facilities & Office Manager is responsible for the efficient day-to-day operation of the office environment and physical workplace. This role oversees office administration, building facilities, vendor relationships, health and safety compliance, and other administrative services to ensure a safe, functional, and productive work environment for employees and visitors.

Key Responsibilities

• Oversee vendor and contractor relationships, including service agreements, performance standards, and cost control.
• Manage office budgets related to facilities, supplies, and services; track expenses and identify efficiencies.
• Support workplace initiatives such as office moves, renovations, hybrid work setups, and employee experience improvements.
• Ensure compliance with health, safety, and workplace regulations; coordinate inspections, audits, and corrective actions.
• Maintain emergency preparedness plans and business continuity procedures related to the workplace.

Facilities Management

• Demonstrate general awareness of core facilities functions and effectively liaise with building contractors and service providers to support day-to-day operations.
• Manage and schedule all office and facilities operations, maintenance, cleaning, security, repairs and space planning.
• Act as the primary point of contact for facilities-related issues and maintenance, including parking, tenants, security issues and escalate risks or disruptions as required.
• This involves acting as the point of contact for after-hours alarm calls.
• Maintain 5-year building lifecycle and maintenance plan.

Office Management

• Direct and support office administration functions, including reception services, mail, supplies, and general office support.
• Act as a point of contact for basic audiovisial or tech issues in the absence of IT support.

Qualifications and Experience

• 3+ years of experience in facilities management or similar operational role(s), with demonstrated experience in administration leadership is a requirement.
• Excellent organizational, problem-solving, administrative and prioritization skills.
• Strong communication skills with the ability to work effectively across all levels of the organization.
• Strong knowledge of building operations, vendor management, and workplace health and safety requirements.
• Ability to troubleshoot basic audiovisual and tech issues, in conjunction with IT support.
• Proficiency with office management systems, budgeting, and standard productivity tools.
• Strong attention to detail.
• Cost management and vendor negotiation experience.
• Risk awareness and a compliance mindset is integral.
• Service-oriented approach with a focus on employee and visitor experience.
• Ability to manage multiple priorities in a fast-paced environment.

Living Our Values in This Role

• Think Boldly:
  We bring curiosity, fresh thinking, and the courage to question assumptions, put ideas forward early, and explore better ways of working with a focus on progress and possibility.
• Care Deeply:
  We show up with presence, pride, and accountability by listening, supporting others, caring about quality and impact, and having honest conversations that strengthen outcomes.
• Act Together:
  We collaborate across teams, communicate openly, follow through on commitments, and take shared ownership to create clarity and move work forward together.
• Inspire Possibility:
  We step forward with initiative, optimism, and energy, celebrate progress and wins, and help others see what's possible for our work and our city.

Working Conditions

• This role is required to work full-time business hours on site at our Tourism Calgary office downtown.
• This role requires occasional evening, overnight or weekend work as dictated by business needs.
• Laptop and cellphone will be provided by Tourism Calgary.

Please note, only those selected for an interview will be contacted.

Tourism Calgary values diversity of expertise, talent and opinion which creates an innovative and collaborative environment. We are committed to a respectful and inclusive workplace and welcome applications from all qualified individuals.