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Account Supervisor

2 days ago

Toronto, Ontario, Canada Courage Full time

Who We Are

Courage is a fully independent, owner operated creative agency that exists for one reason—to help people and brands find their courage.

About The Role

This person needs to be able to lead initiatives from creative development through delivery across multiple accounts. Supporting Account Directors and Group Account Directors, also will partner closely with Strategy / Creative / Production to ensure holistic project success. This person will be the main point of contact for Manager Level Clients but must be comfortable interacting with more senior clients.

Who You Are

The ideal candidate will:

Thrive in an entrepreneurial environment & are known as being forward-thinking and solutions-oriented. You have to be a good human–we have a strict no as*holes policy here. You must have the desire to make great work, have a POV on creative, and know how to move a project forward.

More specifically, this person:

  • Is a masterful multitasker:
    comfortable managing competing priorities and managing up.
  • Has the ambition to lead:
    is the clear project leader internally and to the clients.
  • Is the client's trusted advisor:
    builds strong relationships with mid-level clients through projects.
  • Has the appetite to mentor:
    provides constructive feedback to Account Coordinators and Account Executives to ensure they are set up for success.
  • A strong creative champion:
    is seen as a trusted partner for the creative teams.
  • Can speak to the work:
    Has a POV and a strong voice on project execution.

What You'll Do

Day to Day Operations

  • Manage several projects at once and project timelines with little oversight
  • Lead internal and external meetings with day-to-day clients
  • Collaborate with Strategy, Creative, and Production teams to strengthen the work and find ways to pull it off
  • Potential opportunities to manage Account Coordinator and Account Executive on smaller to mid-sized projects, providing mentorship and real-time feedback. Contribute to annual reviews and growth plans for Account Coordinator and Account Executive

Finance

  • Write scopes of work and fees for small projects; monitor scope for scope creep and support with scope reconciliations

Production

  • Pushes productions forward and is comfortable managing the production process. Maintain production costs and manage production ballparks and budgets with producer and clients; Is learning to understand business affairs risk and how to manage with Group Account or Account Directors.
  • Partners with business affairs to understand associated risks; flag potential watch-outs by leveraging the knowledge of client's business
  • Responsible for prepping larger video productions and supporting Account Director and Group Account Director with larger video productions
  • Manage edit and post-production process
  • Lead medium to large brand acts and activations
  • Work with clients to help tell the data story for a case study/awards submission with support for AD's/GAD's

Salary:
$70,000 - $85,000 CAD, depending on experience