bilingual service desk analyst

1 week ago

Ottawa ON KC R, Canada Nova Networks Inc. Full time $30,000 - $60,000 per year

STRENGTHEN YOUR CAREER

At Nova Networks, we pride ourselves on hiring smart, motivated people who excel at challenging themselves and enjoy working in a team-oriented environment.

Looking for an exciting opportunity to work with leading products and with other talented and dynamic professionals? Then look no further.

We believe strongly in lifelong learning and professional development, and we will support your professional and career development. At Nova Networks, you are given the opportunity to demonstrate your talent, undertake challenging projects, and work with a fantastic team.

CAREER OPPORTUNITIES

If you require special accommodation during our recruitment process, please indicate this when responding to Nova's job advertisements. All reasonable adjustments are provided.

BILINGUAL SERVICE DESK ANALYST

We are Nova Networks.

We have grown to become one of the most respected information technology firms in Canada. We are dedicated to providing world-class custom solutions.

We are hiring Bilingual L1 Service Desk Analysts to join our Team based here in Ottawa.

Care to join us?

We're looking for you

What you will do once you arrive….

Help our Clients with typical User issues…Reset some Passwords…help Clients with software installation…do some basic hardware troubleshooting (stuff like: printer setup, network connectivity)…add and remove User accounts….answer some "how-do –I do-that questions…and track / create tickets in case they need to be escalated to the Level 2 team

We have some tools….

A great ITSM tool for ticket tracking and escalation, a solid group of Analysts and Team Leads, access to knowledge base and troubleshooting guides, FAQs, and standard procedures; …and free parking, coffee/tea/hot chocolate…

Your experience…

A college diploma in IT (or something equivalent plus some work experience)

Experience providing end user support with M365 and MS Teams

Working with Microsoft O/S, MS Exchange, and Active Directory

Bilingualism (spoken/written/comprehension of both French and English)

Some nice to haves…

Your demonstrated problem-solving skills; your ability interact with both technical and non-technical users; and you're able to use knowledge base articles and predefined troubleshooting processes.

We invite all qualified candidates to apply. Please note that to be considered for this role, you must be legally eligible to work in Canada without restrictions. We thank all applicants for their interest in Nova Networks; however, only applicants selected to continue in the recruitment process will be contacted.

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