People and Culture Generalist

People and Culture Generalist

Deliver a world-class people experience across every stage of the employee journey.

The Role

We're looking for a detail-oriented and proactive People and Culture Generalist to join our team. This role ensures our people have a seamless employee experience by serving as the first point of contact for People and Culture-related inquiries, managing the Helpdesk, overseeing benefits administration, and supporting the execution of programs and processes. This role works hybrid with 4 days a week in our downtown Toronto office.

What You'll Do

Employee Support

• Act as the primary point of contact for employees regarding People and Culture-related inquiries

• Manage and maintain the People and Culture Helpdesk system, ensuring timely, accurate, and professional resolution of employee requests

• Support initiatives that enhance the employee experience and strengthen engagement.

• Act as a trusted point of contact for employees, providing timely and accurate guidance.

HR Programs & Processes

• Lead the full-cycle onboarding program to ensure a seamless and engaging induction experience
• Partner with the People team to support performance review processes
• Drive Capco Canada's Buddy Program, ensuring new hires receive effective peer support and integration
• Engage with the HR team to implement, refine, and enhance HR policies, procedures, and tools
• Assist in designing and implementing employee engagement and recognition programs.
• Support action planning based on engagement and /or pulse survey results.
• Promote diversity, equity, and inclusion initiatives within HR processes and programs.

Benefits Administration

• Oversee day-to-day benefits processes, including employee enrollment, changes, and inquiries
• Liaise with benefits vendors to resolve escalated issues and ensure high-quality employee support

Data Analytics & Reporting

• Prepare, maintain, and analyze HR and recruitment reports to identify workforce trends and provide recommendations to support informed decision-making by management

What We're Looking For

• Bachelor's degree in Human Resources, Business Administration, or a related field (or equivalent experience).
• 3+ years of experience in HR operations, HR analysis, or employee support roles.
• Strong understanding of HR programs, policies, and benefits administration.
• Excellent organizational, analytical, and communication skills with a strong attention to detail.
• Proficiency in HRIS platforms – such as People Soft and Success Factors and Microsoft Office Suite.

Bonus Points For

• Experience managing People and Culture service delivery or case management systems.
• Exposure to analytics and reporting tools.
• Proven ability to streamline processes and improve employee experience.
• Familiarity with Canadian employment legislation and benefits programs.
• A collaborative mindset and interest in supporting inclusion and employee engagement initiatives.

Why Join Capco

• Work within a collaborative, people-first HR team committed to employee growth and experience.
• Access continuous learning, training, and one-on-one coaching from Day One.
• Partner with a global organization that values innovation, inclusion, and individuality.
• Be part of shaping the future of Capco's people strategy and employee experience in Canada.
• Thrive in a flat, entrepreneurial culture where your voice and ideas matter.

We offer a competitive, people-first benefits package designed to support every aspect of your life:

• Comprehensive Benefits Coverage – 100% company-paid health, life, and disability insurance effective from Day 1 of employment.
• Retirement Savings Program – Registered Retirement Savings Plan (RRSP) with matching employer contributions.
• Virtual Health Care – Company-paid access for employees and their dependents/partners.
• Employee & Family Assistance Program (EFAP) – Company-paid support services for employees and their dependents/partners.
• Parental Leave Top-Up – Enhanced parental leave benefits available from Day 1 of employment.
• New Parent Gift – A company-sponsored gift to celebrate the arrival of a new child.
• Wellness Support – Fitness reimbursement benefit to promote health and well-being.
• Business Coach from Day 1 – Personalized coaching to accelerate your professional development and career growth at Capco.

Inclusion at Capco

We're committed to making our recruitment process accessible and inclusive for everyone. If you require any adjustments at any stage, please let us know – we're happy to help. At Capco, individuality and collaboration drive everything we do. Our #BeYourselfAtWork culture empowers everyone to bring their authentic selves to work – because diverse perspectives make us stronger.