Business Development Consultant

Business Development Consultant (Edmonton, AB) – Thai Express

Reporting directly to the Operations Manager, the Business Development Consultant is the primary point of contact for restaurants and is responsible for leading, supporting, and partnering with franchisees to develop and facilitate operations that drive results in their assigned locations.

The Business Development Consultant is accountable for financial and performance metrics within their territory, including sales, comparable sales, average check, EBITDA, customer experience program results, food safety, brand standards compliance, market consistency, and adherence to franchise agreements.

Customer Experience and Standards Compliance

• Build and strengthen trust-based relationships with franchisees through operations focused visits to improve business outcomes
• Conduct restaurant audits (both announced and unannounced), identify key issues, and develop action plans to resolve them within a reasonable timeframe
• Prioritize customer experience in all issue management
• Communicate brand standards and share resources to help franchisees and their teams strive for excellence
• Protect the brand image and integrity
• Act as a liaison between franchisees and management teams to communicate potential customer experience issues
• Handle customer complaints according to brand standards, ensuring prompt resolution

Employee Development and Engagement

• Train and support restaurant staff development to ensure optimal customer experience
• Oversee training and effective execution, encouraging employee feedback to strengthen existing programs
• Support franchisees in recruiting qualified talent that represents the brand well
• Ensure franchisee participation in sales contests, limited-time promotions, menu launches, etc.
• Host informative and training meetings with franchisees, both in-person and virtually
• Sales Growth, Financials, and Restaurant Profitability
• Collaborate with franchisees to develop local marketing plans by analyzing internal and external factors affecting sales
• Work with the marketing department to share successful initiatives from your territory to benefit the network and boost sales
• Achieve comparable store sales budgets and develop realistic financial plans
• Set business and financial goals with franchisees, review financial statements, and suggest operational improvements to increase comparable sales or reduce costs
• Conduct regular financial follow-ups to quickly identify opportunities and best practices to improve restaurant profitability
• Willing to travel long distance by driving or to different provinces or overseas if needed

Training and Experience

• Postsecondary education in business, hospitality, restaurant management, or a related field, or an equivalent combination of education and experience
• 3 years of experience in multi-unit restaurant supervision and/or management
• Experience in budget management, forecasting, and strategic planning in a franchise

environment

• Valid driver's license and access to a vehicle; weekly travel required; must enjoy working on the road
• Knowledge of Microsoft Office Suite (an asset)
• English (required)
• French (an asset)
• Workplace first aid (an asset)
• WHMIS (an asset)
• Occupational health and safety (an asset)
• Core Competencies and Skill Sets
• Attention to detail, strong organizational skills, conflict management, negotiation, and time management
• Excellent judgment and ability to anticipate key issues and propose solutions
• Business acumen and solid understanding of financial statements, food and labor costs
• Ability to influence and effectively resolve challenges
• Accountability for all results and decisions
• Sets a positive example for franchisees and peers
• Strong customer service orientation
• Excellent written and verbal communication skills with a positive influence

Job Types: Full-time, Permanent

Benefits:

• Dental care
• Life insurance

Work Location: In person