Customer Relations Specialist

2 weeks ago

Brampton, Ontario, Canada Charger Logistics Inc Full time $60,000 - $90,000 per year

Charger logistics is a world class asset-based carrier, Charger Logistics specializes in delivering assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.

Charger logistics invests time and support into its employees to provide them with the room to learn and grow their expertise and work their way up. We are seeking a well-rounded individual able to work in a fast-paced environment to join the operations team at the company's office in Brampton, ON. Duties

  • Coordinate with internal teams to efficiently dispatch company resources using platforms like Fleet Manager, DAT, Load Link, and open load boards.
  • Bid on expedite shipments and ensure timely coverage.
  • Manage premium customer accounts with regular updates via email, portals, and phone.
  • Communicate freight requirements to drivers and address customer inquiries professionally.
  • Maintain daily communication with drivers to ensure compliance, resolve issues, and provide necessary support throughout shipments.
  • Update shipment statuses across customer portals and internal systems.
  • Oversee Local and offshore teams on high-priority shipments.
  • Support and manage workflow with the Offshore team.
  • Monitor resource utilization and generate operational reports as needed.
Requirements

Skills and Qualifications

  • 3+ years of experience in trucking industry and/or dispatch experience.
  • Educational background in Supply Chain Management (or other relevant area such as Business)
  • Dedicated experience providing customer service in a similar work environment
  • Excellent verbal and written communication.
  • Demonstrated ability to actively manage multiple, concurrent projects.
  • Knowledge of the transportation industry and North American geography are considered assets.
  • Positive attitude with good people skills.
  • Good command of MS Office (Excel and Word) with an ability to quickly learn new software.
Benefits
  • Competitive Salary
  • Healthcare Benefit Package
  • Career Growth

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