Customer Communication Specialist

October

We are seeking professionals who have outstanding work skills and are committed to developing lifetime clientele with a leading premium brand.

Are you an experienced Customer Service expert looking to take the next step-up in your career? If so, we have a new challenge for you. As a valued team player, you will support the Volkswagen and Audi clientele with sales products and services that we offer.

Our Company

Bramgate Automotive Inc. has been in business since 1967 for more than 55 years. We celebrate diversity and we encourage growth within our growing organization. Give us your best and we will give you ours

Our vision is to make every customer experience easy, efficient, and enjoyable.

We are proud winner of:

• Canadian AutoWorld Employer of Choice (CAWEOC) Award
• Canada's Top 25 Best Dealership to work for by Automotive News – We strive to make every customer experience easy, efficient, and enjoyable.

The Benefits

• State-of-the art facility. Air-conditioned spaces
• Outstanding leadership and support
• Professional training and processes
• Large customer base
• Benefit package, life, dental, health, RRSP, pension plan and EAP
• Collegial workplace atmosphere
• Career advancement opportunities

Key Responsibilities:

As Customer Communications Specialist, you will be responsible for answering in-bound leads from customers via email, phone, and chat. You will initiate calls to schedule and confirm appointments in English. In addition, duties include regular communication and follow-ups to existing customers, as well as the management of specific communication campaigns.

You will:

• Answer emails and telephone calls from customers who have demonstrated an interest in the

company's products.

• Communicate with customers by phone or email to provide information and promote business

opportunities and/or to book and confirm appointments.

• Assist customers during their navigation on the website.
• Chat online with customers surfing on the company's website.
• Provide information on and actively promote motor vehicles or promotions.
• Enter the result of each communication into the CRM software and perform necessary follow-ups.
• Ensure a high level of customer satisfaction is always maintained.
• Build trust and maintain a solid business relationship with customers.
• Provide proactive communication with each customer after conclusion of sale.
• Source/find opportunities for renewal and for new business through multiple contacts with the dealers' customers.
• Participate in team meetings, workshops and individual development sessions.
• Perform any other assigned tasks.
• Other duties as required

What you bring to the role

The key skills and qualities of a Customer Service Specialist:

• High school diploma or equivalent.
• Fluent in verbal and written English language.
• Superior telephone manners and strong interpersonal skills.
• Outgoing, positive, 'smile' on the phone: fully grasp and apply the best practice guidelines for outgoing/incoming calls, emails and campaigning.
• Previous BDC or dealership experiences. Able to manage 40-60 interactions per day.
• Able to write simple correspondence, including email, chat and SMS, etc.
• Knowledge of vehicles, equipment, and/or services offered.
• Strong knowledge of Microsoft Office products, including Email, Excel and Word.
• Able to maintain filing systems and basic database.
• Strong customer service orientation.
• Previous CRM experience an asset.

If you are keen on joining this exciting, forward-thinking company and is willing to take the next step in your career growth, then

Please apply, in confidence, by sending your resume to

We thank all applicants. Only those selected will be contacted.

Bramgate Automotive Inc. is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). If you require accommodation for disability during any stage of the recruitment process, please indicate this in your application.