Medical Clinic Assistant/Supervisor

1 week ago


Calgary, Alberta, Canada North-West Physiotherapy & Massage Full time

North-West Physiotherapy Ltd is looking for a friendly, professional, and detail-oriented Medical Office Assistant / Supervisor to join our growing team in Sage Hill NW Calgary. You'll be the first point of contact for patients, playing a key role in delivering exceptional customer service and supporting daily clinic operations.

We value a "can-do" attitude, a sense of ownership, and someone who thrives under minimal supervision. This is more than just a front desk role, it's an opportunity to grow within a supportive, upbeat, and fun workplace.

Key Responsibilities

  • Greet patients and visitors warmly and create a welcoming environment
  • Answer and manage phone calls, emails, and faxes with professionalism and efficiency.
  • Handle new patient intake, assist with form completion, and maintain accurate records.
  • Schedule and confirm appointments using Practice Perfect EMR software
  • Process payments and manage billing, insurance, and funder documentation
  • Track patient coverage and ensure insurance or funder approvals are up to date
  • Support the Clinic Director and therapists with day to day tasks
  • Keep the clinic clean, neat, and presentable throughout the day
  • Assist therapists with various tasks as needed
  • Manage clinic supplies, order inventory, and report maintenance or repairs
  • Perform other duties as assigned based on the needs of the clinic

Qualifications & Skills

  • Prior experience in a physiotherapy, medical, or wellness clinic required.
  • Knowledge of Practice Perfect EMR software is required.
  • Exceptional communication skills in English (spoken and written)
  • Multilingual abilities in Punjabi, Hindi, Cantonese, or Mandarin are a strong asset
  • Strong organizational skills with attention to detail
  • Ability to prioritize and multitask in a fast-paced environment
  • Comfortable working with minimal supervision
  • Positive, team-first attitude with willingness to help wherever needed
  • Proficiency in data entry and Microsoft Office tools
  • Flexibility with work hours, including evenings and weekends, is essential
  • Reliable transportation to and from the clinic is preferred
  • Must be legally eligible to work in Canada

Why Work With Us?

  • Supportive, fun and team-driven workplace
  • Collaborative culture where your contributions are valued
  • Exposure to a variety of patient cases and clinic operations
  • Opportunity to grow with a reputable, community focused clinic
  • Competitive compensation and flexible scheduling

Apply today to become a valued part of the North-West Physiotherapy Ltd team

Clinic Hours:

Monday–Friday 9:00 AM – 8:00 PM

Saturday 9:00 AM – 4:00 PM

Sunday 9:00 AM – 4:00 PM

Job Type: Part-time/Full Time

Schedule:

  • Monday to Friday
  • Weekends as needed

Job Types: Full-time, Part-time

Pay: $17.00-$20.00 per hour

Benefits:

  • Company events
  • On-site parking

Work Location: In person



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