Accounts Receivable Administrator

2 weeks ago

Surrey BC VW Z, Canada Master Care Janitorial Full time $45,600 - $60,000 per year

Overview

We're looking for a detail-oriented Accounts Receivable Administrator to support our franchise network by managing recurring and one-time billing, processing incoming payments, and keeping accounts on track in Aspire, our CRM and Janitorial Management software. This role helps deliver the peace of mind Master Care is known for—ensuring invoices are accurate, and payments are processed in a timely manner so franchisees can focus on running their business.

Responsibilities

Billing & Invoicing

  • Create and manage recurring monthly invoices in Aspire for all franchisee client contracts.
  • Generate one-time and project-based invoices as required.
  • Ensure billing accuracy by confirming rates, scope changes, contract adjustments, and applicable taxes.
  • Send invoices to customers in accordance with Master Care's billing schedule and franchisee requirements.

Payment Processing

  • Process payments received via EFT, e-transfer, cheque, online credit card, and pre-authorized debit.
  • Apply payments accurately in Aspire and reconcile discrepancies promptly.
  • Maintain clear payment records for client accounts.

Accounts Receivable Management

  • Monitor aging reports and follow up on overdue accounts as required.
  • Communicate professionally with franchisees and clients regarding outstanding balances, payment plans, and account transaction clarifications.
  • Escalate chronic delinquencies to management and support the preparation of legal notices if required.
  • Track NSF charges, credit memos, and any AR adjustments in accordance with Master Care policies.

Franchisee Support

  • Support franchisees with AR inquiries, billing questions, and basic Aspire navigation related to invoices and payment status.
  • Promptly forward any client comments or concerns received to the appropriate franchisee.
  • Provide regular AR updates to franchisees to ensure visibility into their cash flow.
  • Partner with operations to resolve service disputes impacting collections.

Reporting & Compliance

  • Maintain accurate and organized AR data within Aspire and Excel.
  • Prepare weekly bank reconciliations.
  • Ensure all processes follow accounting policies, tax requirements, and Master Care's reporting standards.
  • Protect customer payment information and follow all security protocols.

Qualifications

  • Experience in accounts receivable, bookkeeping, or administrative finance (janitorial or service industry an asset).
  • Strong working knowledge of CRM/ERP systems—experience with Aspire is a plus.
  • Strong working knowledge of MS Excel.
  • Excellent communication and follow-up skills.
  • Comfortable working with deadlines and high attention to detail.
  • Ability to work both independently and collaboratively.

What We Offer

  • A supportive, friendly work culture that values teamwork and customer service.
  • Opportunities to grow within a long-standing Canadian brand (est
  • The chance to directly support franchise success across the country.

Compensation

The pay rate for this position will depend on the candidate's level of experience and relevant certifications. Competitive compensation is offered, with opportunities for growth based on skills, performance, and expertise.

Job Types: Part-time, Permanent

Pay: $23.00-$25.00 per hour

Expected hours: 25 – 30 per week

Work Location: In person

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