Relief Specialized Housing Case Manager

INTERNAL/EXTERNAL

Job Title: Relief Specialized Housing Case Manager

Position Type: Bargaining Unit, Permanent, Relief

Number of Positions: 1

Rate: $22.65

Vacation: 8% Vacation Pay

Hours: As needed

Supervisor: Senior Manager, Mental Health & Enhanced Follow Up Programs

Posting Date: November 7, 2025

Application Deadline: November 17, 2025

Location: 800 Bay Street, Toronto, and various Fred Victor locations

Why Fred Victor?

For 130 years, Fred Victor has been a leader in helping people rebuild their lives in Toronto. Our mission is to improve the health, income and housing stability of people experiencing poverty and homelessness. We are committed to ending homelessness, one person at a time.

The Enhanced Housing Support Program provides intensive one-to-one practical support and client-centered case management to newly housed Black and LGBTQ2S+ adults, seniors, and individuals dealing with mental health & addiction challenges who have experienced long-term homelessness to provide housing stabilization, connect to community based- support and services. In partnership with City of Toronto -Housing focused client portfolio. The Specialized Housing Case Managers receive referrals from the City of Toronto's Coordinate Access and PATH.

The Relief Specialized Housing Case Manager works as part of a team that perform most of their work offsite and independently, in community agencies and tenant apartments. Specialized Housing Case Managers provide Critical Time Intervention (CTI) case management services – a time-limited evidence-based practice that mobilizes support for most vulnerable individuals during periods of transition, The case management model will focus on facilitating community integration and continuity of care by ensuring that clients develop linkages in their community which enhances housing stabilization.

The ideal candidate will have extensive experience working with people who are homeless, risk of homelessness or inadequately housed people who may have complex and chronic substance use, mental or physical health issues, and involvement in the justice system, trauma, social isolation, immigration, and unemployment or underemployment.

Does this sound like work you want to be a part of?

We offer a supportive and collaborative environment, an opportunity to join a diverse team of caring professionals and a chance to make a difference. With over 75 programs and 25 sites, there are lots of opportunities to grow your career with us. Many members of the management team started in relief and front-line roles.

What You Will Do:

• Ensure clients receive effective housing stabilization support as outlined in the Housing First Model by the City of Toronto.

• Provide high quality, client centered case management utilizing evidence-based practices of motivational interviewing, trauma-informed care and harm reduction. Using creativity and perseverance when necessary to engage the most difficult to engage residents with close monitoring of the program manager.

• Provide follow up services to address the budgeting, adjustment, physical health, emotional health, and employment issues of the Enhanced housing support Program clients.

• Provide time limited housing support and case management, including assessment, referral, education, mediation and/or negotiation with landlords or other tenants.

• Maintain regular contact with clients through home visits, telephone contact and written communication.

• Ensure accurate records by way of thorough outcome-based recording of client encounters.

• Provide crisis intervention for clients facing distressful situations by collaborating with other professionals.

• Support to individuals with complex mental health, addiction, and physical health needs, who have been housed by city of Toronto partner agency.

• Develop and implement plans of care with short and long-term objectives, with ongoing monitoring.

• Collaborates with the City of Toronto, judicial, health and other systems, organizations, and individuals to ensure a well-coordinated service system. What You Bring to the Team:

•

A Degree or College Diploma in a related field.

• At least two years of experience working in community settings with individuals and households exiting homelessness to work towards continued housing stability. And living with mental health and substance use challenges.

•

Strong commitment to learning and using Harm Reduction, Motivational Interviewing and Strengths based skills in order to promote improved behavioral health among clients.

•

Demonstrated outreach experience working with Black adults or seniors who have experienced homelessness, mental health, and/or addiction issues.

•

Excellent knowledge of community resources specific to the homeless and/or demonstrated ability to search for applicable resources/information.

•

Excellent interpersonal skills, strong ability to form relationships with marginalized individuals.

• Basic competency of Microsoft Office.

What Sets You Apart:

•

Ability to set limits fairly and consistently while maintaining appropriate boundaries.

•

Excellent organizational, communication, and interpersonal skills; the ability to balance many competing demands.

•

Ability to communicate professionally both verbally and in writing, including the ability to successfully represent the organization in various forums.

•

Ability to take initiative, plan and work independently.

•

Interpersonal skills, patience, persistence, tolerance, ability to engage and develop rapport with a wide range of personalities.

•

Must have highly developed professional ethics and establish collaborative relationships with a wide range of individuals and groups.

•

Ability to exercise good judgment.

•

Ability to learn and utilize standardized assessment tools & electronic health record system.

•

Positions are population focused positions (individuals of Black & African heritage, LGBTQ2S+, or experience working with chronically homeless seniors).

•

Applied computer skills (Microsoft Office, Client Information Systems, Web browsing).

Compensation and Benefits:

• For the Relief Specialized Housing Case Manager, Fred Victor offers an hourly rate of $22.65

• 8% vacation pay

• Access to employee and family assistance plan

How You Can Apply:

Send your resume and an email describing why you want to be part of the Fred Victor Team to Kuriat Yusuf at with "Relief Specialized Housing Case Manager" in the subject line.

A Police Record Check is required by the final candidate prior to hiring.

Accessibility & Accommodation Fred Victor is committed to fostering an inclusive and accessible environment where employees feel valued and respected, and where every employee has the opportunity to realize their potential. As such, we welcome and encourage applicants who identify as racialized persons, Indigenous persons, persons with disabilities, and persons across the spectrum of sexual orientation and gender identities and have lived-experience.

If you are a person with a disability and require accommodation and/or assistance during the application process, please contact us in advance. We strive to provide reasonable accommodations whenever requested. Information received relating to accommodation requests will be treated with confidentiality.

Job Type: Permanent

Pay: From $22.65 per hour

Benefits:

• Employee assistance program

Work Location: In person