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Service Leader

2 weeks ago

Maple Ridge BC VX P, Canada Townhall Public House Maple Ridge Full time $60,000 - $90,000 per year

Duties:

  • Manage daily or nightly operations and ensure all service standards and guest requests are met
  • Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
  • Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
  • Attends weekly Service Leader meetings
  • Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
  • Provide a favorable image of The Joseph Richard culture and uphold high industry standards
  • Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
  • Hold all employees accountable for service standards, performance and appearance
  • Ensure guest satisfaction in all areas of food, service and environment
  • Communicate with the team through daily log outs and updates
  • Develop and maintain relationships to ensure guests remain loyal and return
  • Report and record all repair and maintenance issues in a timely manner
  • Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
  • Maximize bar profitability by ensuring correct pouring and recipes are followed
  • Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

Working Conditions:

  • Hours and shifts may vary. Includes working evenings, weekends and holidays.

Wage negotiable, based on experience

REQUIREMENTS
  • Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
  • Joseph Richard Group Food & Beverage testing
  • Serving It Right
  • First Aid Level 1 is an asset, but not required
  • Positive, can-do attitude
  • Ability to multi-task
  • Strong communication skills
  • Organizational skills

Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment