Service Leader

2 weeks ago

Maple Ridge, Canada Townhall Public House Maple Ridge Full time

**Duties**:

- Manage daily or nightly operations and ensure all service standards and guest requests are met
- Keep General Manager promptly and fully informed of all issues and take prompt corrective or suggest alternative course of action where necessary
- Complete job responsibilities and performance objectives in a timely and effective manner and in accordance with JRG policies and procedures
- Attends weekly Service Leader meetings
- Maintains favorable working relationship with all company employees to foster and promote a cooperative and harmonious working environment which will be conducive to maximize employee morale, productivity and efficiency/effectiveness
- Provide a favorable image of The Joseph Richard culture and uphold high industry standards
- Oversee and manage all areas of the restaurant and make decisions reflected in the importance to guest service
- Hold all employees accountable for service standards, performance and appearance
- Ensure guest satisfaction in all areas of food, service and environment
- Communicate with the team through daily log outs and updates
- Develop and maintain relationships to ensure guests remain loyal and return
- Report and record all repair and maintenance issues in a timely manner
- Ensure financial and payroll related administrative duties are completed accurately on time and in accordance with company policies and procedures
- Maximize bar profitability by ensuring correct pouring and recipes are followed
- Understand scheduling based on budget and sales forecast and staffing and maintaining shifts accordingly

**Working Conditions**:

- Hours and shifts may vary. Includes working evenings, weekends and holidays.

Wage negotiable, based on experience

**REQUIREMENTS**:

- Minimum of 1 year experience as a Food & Beverage Server and/or Bartender
- Joseph Richard Group Food & Beverage testing
- Serving It Right
- First Aid Level 1 is an asset, but not required
- Positive, can-do attitude
- Ability to multi-task
- Strong communication skills
- Organizational skills
- Joseph Richard Group is a collection of unique hospitality ventures owned by André Joseph Bourque and Ryan Richard Moreno. With first-class offerings, an acclaimed culinary team, and a genuinely kind-hearted service team, our mission is to make this your moment__

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