Back Office Processing Agent

At Finastra, we are a dynamic global provider of open finance software solutions, dedicated to expanding access to financial services. Our innovative applications span Lending, Payments, Treasury and Capital Markets, and Universal Banking. Proudly serving over 8,000 customers, including 45 of the world's top 50 banks, we aim to boost financial inclusion for all. Join us and be part of a vibrant company that embraces diverse perspectives and is committed to doing well by doing good.

What will you contribute?

• In our Student Lending Operations Team, you will assist 1.5 million Canadian borrowers throughout their loan cycle.
• As a key liaison with national Trustees and Clients, your attention to detail and excellent communication skills are crucial
• You will receive training to support borrowers in various ways within your role.

Responsibilities & Deliverables: Bankruptcy/Credit Adjustment Officer

• Bankruptcy Operations Management:
  • Oversee daily operations related to bankruptcy events, including understanding insolvencies, performing voting, applying restrictions, identifying approvals for Section 178 of the BIA, and creating Proofs of Claim
• Compliance and Process Adherence: Ensure compliance with guidelines set by Clients/Finastra, and follow relevant policies and processes for consistent and controlled work execution
• Communication and Discrepancy Resolution:  Communicate with 3rd parties and clients to resolve discrepancies, collect information, and accurately determine the correct course of action based on incoming communications.

Required Experience:

• Communication and Listening Skills: This includes effective business communication skills, both written and verbal, and active listening skills. Maintaining calm, professionalism, and empathy in difficult circumstances is crucial.
• Organizational and Analytical Skills: Excellent in organization, analysis, prioritization, and problem-solving with a structured task approach.
• Service Delivery and Process Improvement: Ensures deliverables are met, improves processes, and thrives in a metrics-driven structured environment
• Technical Proficiency and Experience: Proficient in Microsoft Suite and experienced in application processing and delinquency management

We are proud to offer a range of incentives to our employees worldwide. These benefits are available to everyone, regardless of grade, and reflect the values we uphold:

·       Flexibility: Enjoy unlimited vacation, based on your location and business priorities. Hybrid working arrangements, and inclusive policies such as paid time off for voting, bereavement, and sick leave.

·       Well-being: Access confidential one-on-one therapy through our Employee Assistance Program, unlimited personalized coaching via our coaching app, and access to our Gather Groups for emotional and mental support.

·       Medical, life & disability insurance, retirement plan, lifestyle and other benefits*

·       ESG: Benefit from paid time off for volunteering and donation matching.

·       DEI: Participate in multiple DE&I groups for open involvement (e.g., Count Me In, , , , ).

·       Career Development: Access online learning and accredited courses through our Skills & Career Navigator tool.

·       Recognition: Be part of our global recognition program, Finastra Celebrates, and contribute to regular employee surveys to help shape Finastra and foster a culture where everyone is engaged and empowered to perform at their best.

*Specific benefits may vary by location.

At Finastra, each individual is unique, bringing their own ideas, thoughts, cultural beliefs, backgrounds, and experiences together. We learn from one another, embrace and celebrate our differences, and create an environment where everyone feels safe to be themselves.

Be unique, be exceptional, and help us make a difference at Finastra

Finastra is committed to providing accessible employment practices that are in compliance with the Accessibility for Ontarians with Disabilities Act (AODA). We will accommodate applicants' needs upon request, throughout all stages of the recruitment process. Please inform us of the accommodation(s) that you may require. Information received related to accommodation will be addressed confidentially.