Program Specialist

Connective is a dynamic non-profit organization that provides innovative programming in the social services sector. We strive to create safe, healthy, and inclusive communities for all.

ROLE PURPOSE

This position will lead programs-related projects within the Practice and Standards department and bring a program lens to all Practice and Standards initiatives.

STATUS AND CLASSIFICATION

Exempt. Open to applicants of all genders.

Location

Vancouver, British Columbia

HOURS (40 hours/ week)

Monday- Friday

WHAT WE OFFER?

• Committed Living Wage Employer
• 2022 & 2023 Canadian Nonprofit Employer of Choice Aware from NEOC
• 2023 High-Performance Culture Award from SupportingLines
• Competitive benefits package, including health, wellness, and pension plan
• Career and personal development, with the ability to grow in a diverse range of programs and departments
• Access to a range of staff mental health supports, including an in-house counsellor, Employee Family Assistance Program, and Critical Incidents Stress Management
• Access to On-Demand Pay to withdraw earned wages before payday
• Connective is part of a portability program where employees moving from a CSSEA-member employer to Connective will port their service hours for vacation and wage purposes (within last 12 months)

REPORTING AND WORKING RELATIONSHIPS

• Reports and is accountable to the Director of Practice and Standards
• Participates as a member of the Connective Service Delivery Team
• Liaises with community and government agencies as required
• Liaises with the staff of Connective as necessary
• Functions as subject matter expert on Connective's programs and processes within the Service Delivery Team

KEY ACCOUNTABILITIES

Accreditation

• Lead organization-wide and program-specific accreditation under the CARF certification process.
• Lead actions related to recommendations resulting from the accreditation process.

Program Review

• Support formal evaluation of non-accredited programs, and related initiatives.
• Support Continuous Quality Improvement of programs through informal and as-needed evaluation of processes and practices.
• Coordinate and support Quality Assurance practices (such as file audits).

 

Program Documentation

• Review and support standardization of documentation where possible across the organization.
• Ensure program documentation is kept up to date and applicable (fit for purpose).
• Lead regular review of documentation as appropriate.

Support Teaching Initiatives

• Assist with the development, coordination, and facilitation of organizational teaching initiatives, including but not limited to MANDT and Naloxone training.
• Provide instructional support as needed to ensure the successful delivery of required programs and collaborate with leadership to identify and address instructional needs across the organization.

General

• Participate in Practice and Standards initiatives (such as Connective Learning Hub, Occupational Safety and Health, annual P&P review) with a programs lens, suggesting and supporting improvements resulting in better service delivery.

WORKING CONDITIONS

• Function independently, while remaining a crucial member of the support team
• Adhere to Connective policies and procedures
• Primarily remote work with frequent site visits as determined by role needs.
• Be available to work flexible hours as needed. May include occasional evenings/weekends.

EXPERIENCE AND SKILLS

• A relevant degree, diploma or certificate, or combination of education and experience
• At least two years of related/transferable experience
• Strong skills with Microsoft Office suite and online meeting platforms
• Ability to manage time efficiently, high level of accuracy, and attention to detail
• Ability to establish and maintain effective and professional working relationships with team members, clients, partners and stakeholders
• Strong communication skills (listening, verbal and written)

REQUIREMENTS

• Ability to successfully complete a Vulnerable Persons Criminal Records Check
• Ability to successfully complete an Enhanced Security Clearance
• Ability to successfully pass a reference check
• Proof of vaccination for communicable diseases may be required as mandated by Government, Health Authority, and/or funder requirements

COMPENSATION
Annual Salary will be between $69,200.00and $86,520.00 and will be based on experience and qualifications. This role is also eligible for the organization's comprehensive benefits package. The salary range provided represents the total compensation plan for this position. Actual salary placement will be determined based on a variety of factors, including pay equity, market conditions, candidate experience, internal equity, and organizational priorities. 

Important: Candidates must be legally authorized to work in Canada, observe their weekly hours limit if under a temporary or study visa, and provide proof of eligibility if selected for the role.

DIVERSITY, EQUITY AND INCLUSION

At Connective, we value and accommodate unique differences to ensure that our staff have the opportunity and are supported to thrive. To build a strong and representative workforce, we strongly encourage applications from BIPOC, LGBTQ2S+ people, immigrants, and people with disabilities or other marginalized communities.

For more information on Connective's services and locations, visit our website

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