quality assurance coordinator

Join Our Family of Brands – Northern Reflections, Ricki's & Cleo

At Northern Reflections, Ricki's, and Cleo, we are united by a shared vision: to inspire and empower women through fashion that fits their lives. With a proud legacy in Canadian retail, we bring together decades of expertise, a passionate team, and a commitment to delivering exceptional style, quality, and service.

As part of our growing organization, you'll join a collaborative and dynamic team that values innovation, customer connection, and the power of great fashion. Whether it's timeless comfort, polished workwear, or versatile style, each of our brands plays a unique role in serving women across generations.

We are seeking an inspired and enthusiastic Quality Assurance Coordinator & Technical Support to join our team. The QA coordinator will ensure that all production garments are of the correct fit, aesthetics and adhere to cleo quality & testing requirements. This position reports to the Manager of Technical and Quality Assurance and is based out of the Home Office, Etobicoke, ON. This is a contract role for a period of approximately 12 months.

Responsibilities

• Evaluate Fabric & Garment Test Reports to ensure they conform to Cleo standards.
• Provide recommended care code to vendors for each fabric quality or test report analyzed.
• Evaluate all Final Production Samples to ensure they conform to the approved pre-production sample and the product is in-line with our Quality and Testing Standards prior to shipping.
• Work closely with the Buying team to ensure the product is correctly interpreted from a fit and technical standpoint.
• Measure all samples within areas of responsibility for fit, and production against size specifications to ensure the desired fit is achieved in a timely manner.
• Check construction, fit, style details to original sample and compare to company specifications.
• Make corrections to specifications and details to achieve desired fit and look.
• Clearly communicate via email to the vendor any changes, or corrections that need to be made.
• Create fit sketches to aid the vendor in correcting fit issues.
• Identify and analyze problems, make sound recommendations and take appropriate action. Follow-up to ensure all production details and specifications are being respected (i.e. corrections made to production) within the timeline and action schedule deadlines.
• Support & Cover for fit technicians to balance workload as and when necessary.
• Support Buying team to Evaluate Final Audit Reports from vendors and give appropriate recommendations as and when needed.
• As & when required, conduct random inspections at stores on specific styles to confirm that production matches the approved sample.
• Close co-ordination with the Technical, Buying, and Sourcing teams for the proper implementation of all above.
• Maintain positive Vendor relations in conjunction with the Buyers by following up with vendors on all QA related issues.

Requirements

• University or college degree related to textile or apparel manufacturing, or an industry related technical knowledge of fabrics, trims, garment construction and manufacturing processes.
• Experience in women's apparel quality assurance, production, testing, patterns etc. an asset.
• Highly motivated and self-directed capable of multi-tasking, and able to work with minimal supervision and time management skills to meet deadlines.
• Energetic, extremely detail-oriented and analytical thinker.
• Able to develop, review, and maintain metrics and quality audits.
• Strong problem identification and problem resolution skills.
• Ability to work with various software (Excel, Adobe Illustrator/Photoshop, PLM system, etc.)
• Good written and verbal communication skills.
• Proven team player who is both flexible and adaptable.