Operations Specialist

Vipond Employment Opportunity – Operations Specialist

Location: Mississauga

Job Type: Full-time

Reports To: Lindsey Klein, Program Development Leader – Canada

About us- Why join Vipond?

At Vipond, powered by API Group, we provide Fire, Life safety and Security solutions to protect what matters most to you and to our clients across the nation. As a leading provider in this industry, we have serviced the Canadian market proudly since 1945. Joining our team, means being part of a leading provider of Fire, Life safety and Security solutions, with opportunities for development, growth and future advancement.

Our team of approximately 1,100 specialists is comprised of sales representatives, professional engineers, qualified system designers, certified installers and service technicians, who demonstrate personal pride and commitment to ensure our customers are treated with the highest level of ethics, integrity and professionalism, while providing cost-effective solutions for all their fire protection and security needs. For more information about Vipond, please visit us at

Role Summary:

Our Mississauga office is looking for Operations Specialist to join the team. The Operations Specialist plays a pivotal role in ensuring long-term, trusting partnerships with our customers and sister companies. As an Operations Specialist you will be responsible for ensuring the efficient and effective functioning of the customer experience and managing varying aspects of the customer portfolio.

Key Job Responsibilities:

• Execute day-to-day operations by managing varying parts of the customer portfolio which may include external and internal customer service management, inspection, service, quoting, invoicing, quality assurance and more. Tasks to include, but not limited to:
• Manage all service and inspection work requests from receipt to completion.
• Audit and prepare inspection reports, invoices, and proposals.
• Partner with service providers to ensure timely submission of reports, invoices, and proposals.
• Resolve customer and service provider challenges urgently and professionally.
• Develop, maintain, and grow relationships with internal and external stakeholders through excellent service and clear, proactive communication via email, phone and in-person meetings.
• Understand and execute customer specific expectations and requirements, both within NSG and in setting our local offices up to be successful.
• Remain flexible and adaptable to changing situations.
• Prioritize and manage multiple tasks independently.
• Manage complex and ambiguous situations while making decisions to best serve our customers and sister companies.

Job Qualifications and Requirements:

• Post secondary diploma/degree in Business Administration or a related field
• Minimum of 2-3 years of related experience
• Proficiency in Microsoft Office programs (Outlook, Excel, Word)
• Strong oral and written English communications skills
• Prioritization and management of multiple tasks
• Dependable, accurate, and detail oriented
• A self-starter who takes initiative and anticipates needs

More about the position:

• Excellent problem-solving skills
• Highly organized and able to work under pressure
• Adaptable to changing environments
• Strong interpersonal skills and effective at building relationships - with a demonstrated client service orientation
• Self-motivated with a genuinely positive outlook
• Ability to work independently with minimal supervision and as part of a team.

What Vipond offers you

• Diverse Workforce. Vipond has a great company culture and is an equal opportunity employer
• Be part of a winning organization
• Opportunities to advance your career
• Work in a specialized, essential and rapidly growing life safety industry

Benefits

• Competitive compensation
• Comprehensive health and dental benefits package
• Defined Contribution Pension plan
• Employee Stock Purchase Plan
• Employee Profit Sharing Plan
• Employee Discounts
• Learning and Development opportunities
• Reward and Recognition Program
• Safe and secure work environment
• Supporting company culture

Background Check Requirements:

As a condition of employment, this position may be subject to the successful completion of the following pre-employment conditions:

• Criminal Background Check
• Reference Check

We thank all applicants for their interest however, only those candidates selected for an interview will be contacted.

We are committed to a diverse and inclusive workplace for all. If you are contacted for a job opportunity, please advise us of any accommodations needed to ensure fair and equitable access throughout the recruitment and selection process.

Job Types: Full-time, Permanent

Pay: $55,000.00-$62,000.00 per year

Benefits:

• Company events
• Company pension
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Extended health care
• Life insurance
• On-site parking
• Paid time off
• Profit sharing
• RRSP match
• Tuition reimbursement
• Vision care

Work Location: In person