Operational Systems Specialist

Operational Systems SpecialistWhere Greatness Grows

The greatest achievements in history are borne from the greatness within people – where human potential meets vision, and passion fuels evolution. Unlocking this potential is the most important thing we do at Bird.

As a leader in Canadian construction for over 100 years, the impact of our team is etched deeply within the core of our legacy. Beyond Bird, this impact is felt in the fundamental aspects of our everyday lives. From the critical infrastructure we depend on, to the energy and resources that keep us moving - we are powering our communities and shaping Canada's skylines coast-to-coast. Entrenched in the foundation of a culture built more than a century ago is an enduring quest to reimagine what is possible. Our impact is greater than ever, and we are looking for those who seek to redefine their story.

We are a dynamic team of over 5,000 with a range of professions, backgrounds, and areas of expertise. This breadth of diversity in people and opportunities is one of greatest aspects of building your career with Bird. Every trajectory looks different. At Bird, you hold the pen, and you write your story. As you unlock your potential, you are surrounded by a team that supports you every step of the way.

Be a part of our team, where we pride ourselves on the quality of our work and the way we treat each other and our partners. You will build a career and long-lasting relationships based on respect, collaboration, and a solution-focused mindset. Bird is a place where you will unlock your potential and achieve your goals.

Reporting to the Director, Special Projects, the Operational Systems Specialist will assist in creating and developing processes related to operations software to support the project teams and overall operations.What you will be working on

• Be the key District contact for system functionality and business process questions.
• Provide support to employees and various departments with troubleshooting on operations systems matters.
• Troubleshoot issues and triage to the appropriate support team.
• Collaborate with various departments (i.e. Operations, Finance, IT, etc.) on process improvement initiatives.
• Work closely with district field and office staff to ensure the system is providing the required information and reporting.
• Work closely with IT to ensure that functional reporting requirements are identified and met.
• Work closely with the Finance Department to ensure that workflow is smooth and continuous, and that identified procedures are followed.
• Partner with IT, Finance and National Operations to escalate and resolve complex issues.
• Facilitate meetings, task groups, teams/Superuser groups, reviews and other environments to communicate information and updates to the impacted individuals.
• Develop, document, and maintain procedures and workflows.
• Develop and deliver training related to operations technology and updates to process.
• Monitor system performance and recommend enhancements to improve reliability and usability.
• Actively participate in the continuous improvement of systems and attend required meetings.
• Identify changes that may impact other applications and work with impacted departments to plan for the changes.
• Report regularly to leadership on process efficiency, system use and ongoing issues or concerns.
• Promote and support change initiatives regarding operational systems.

What we are looking for

• Post-secondary education related to construction, business, or equivalent program and experience.
• Understanding of accounting principles.
• Understanding of project cost controls.
• Proven experience in operations technology, systems coordination or process improvement.
• Previous experience working with InEight, Viewpoint, Procore, or other project management or construction finance related software preferred.
• Proven experience troubleshooting with the ability to diagnose and resolve technical issues.
• Excellent communication, collaboration, and change management abilities with technical and non-technical teams with various levels within the organization.
• Demonstrates a sense of urgency, flexibility, and strong commitment to achieving goals
• Ability to work in challenging, fast paced environment.
• Strong analytical, critical thinking, troubleshooting, and problem-solving skills
• High degree of accuracy and attention to detail.
• Strong organizational skills.
• Demonstrated interest in providing support and leadership with the ability to influence others to a common vision/goal.
• Ability to embrace change in a positive manner and remain calm and resilient in times of change.
• Independent thinker with a collaborative spirit.

We Put Safety First

A healthy and safe work environment is non-negotiable. We build a culture of operational and psychological safety through engagement, learning and leadership.

We Lead With Honesty

We speak and act with integrity, clarity and care so people can trust our word and our work. Being honest means we can deliver the best outcomes and consistent results.

We Are Stronger Together

Success is a team effort. Our inclusive workplace enables our combined expertise, humility and creativity to unlock our greater potential.

We Are Driven To Do Great Work

We built our name on quality. We have a passion for excellence in our work and relationships that honours our businesses and our industry.

We Create Opportunity

Rooted in a solid foundation, we adapt and grow to face the future. We are committed to elevating each other to chart the best path forward in an evolving world.

Bird is committed to diversity, equity, and inclusion (DE&I). This is a core part of our culture and guides our actions and strategic priorities. We strive to create an inclusive environment where every employee can thrive and share their unique perspectives and talents. Our ongoing commitments focus on addressing inequities and promoting a better understanding of diversity to build an inclusive and fair culture. We recognize that diverse teams are more knowledgeable, perform better, and achieve greater success. As such, we are dedicated to building a workforce that reflects the diversity of the communities we serve and creating opportunities for all employees to grow and succeed.

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