Residence Care Coordinator

Position Title: Residence Care Coordinator

Number of Positions: 1

Office: Office of Residences and Student Operations

Supervisor: Manager of Residence Life and Manager of Student Wellness

Hours: 20 hours per week, in person (flexible schedule required)

Compensation: $20,600 and room (in residence) and board in compensation for providing after hours and weekend on-call support (on-call rotation will be shared between two Residence Care Coordinators and the Manager, Residence Life). Both room and board are taxable benefits.

Pay Band: PM1

Terms: Part-Time contract to May 8th, 2026. One position available

Posting Date: December 18, 2025

Closing Date: January 6, 2026

Apply to:

Attention: Human Resources

(please include your full name and position title in subject line of email

when submitting resume and cover letter)

ABOUT ST. MICHAEL'S COLLEGE

The University of St. Michael's College boasts a diverse and vibrant community of over 5,400 undergraduate students registered within the Faculty of Arts and Science at the world-renowned University of Toronto.

The College is home to students enrolled across a full range of the undergraduate courses and programs offered in the Faculty of Arts and Science. It also sponsors four acclaimed interdisciplinary programs (Book & Media Studies, Celtic Studies, Christianity and Culture, Medieval Studies) and numerous first-year courses. These courses and programs are open to all

students in the Faculty of Arts and Science and are grounded in the interdisciplinary strengths, intellectual history, and special collections and resources housed within the College.

St. Michael's is home to one of the busiest and most popular libraries on the St. George campus; to an acclaimed art collection; to a Print Studio featuring a variety of working historic printing presses; to an Academic Success Centre housing dedicated supports in writing, research, and learning strategy; and to a dynamic community of student groups and clubs. It is also home to a recognized community of supportive faculty, fellows, and librarians who teach across various subjects at U of T and who participate actively in the provision of mentorship, research, and co curricular opportunities for undergraduates.

Located in the downtown core only steps away from the Royal Ontario Museum, Queen's Park, and the two main subway lines, St. Michael's offers a "home away from home" to commuter and resident students alike. The College is well-known for its beautiful historic grounds and peaceful campus setting. Home to a variety of residence buildings that range from historic old houses to more modern constructions, it provides a unique residence experience to over 650 undergraduate students. It also provides the atmosphere of a friendly and characterful neighbourhood to all students across a variety of spaces that include a library late-night café, a Wellness Studio, numerous green spaces, and a basketball court.

Committed to supporting and empowering students in all aspects of their university experience, St. Michael's continues to build upon its informing strengths in teaching and scholarly excellence, academic support, interdisciplinary exploration, and the provision of a close-knit community that recognizes the uniqueness of every student's journey. It thrives on the energy and engagement of a student community encouraged to explore, discover, and apply their learning, ambition, and curiosity to an active engagement with the wider community. Never complacent in this commitment to the student experience and ever-responsive to the enlivening potential of challenge and initiative, St. Michael's is currently embarking upon a renewed investment in key areas of student support.

POSITION SUMMARY

St. Michael's College is looking to hire an experienced care coordinator to oversee a residence community comprising over 650 students living across a variety of residence buildings on campus. Reporting to and working closely with the Manager, Residence Life, the Residence Care Coordinators (RCC) are responsible for helping to ensure the professional care and positive living environment of students within the residence community. The RCCs help to oversee the promotion and fostering of a friendly, diverse community of residents and an atmosphere of academic success, personal growth, community belonging, and individual wellbeing. Along with the Manager, Student Wellness, the RCCs also help to train and support the work of live-in student dons.

The primary duties of the RCC focus on the provision of appropriate holistic care and support for students in residence. These duties include regular emergency and on-call after-hours support; resolution and/or investigation of student conduct issues; participation within the SMC Care team; and frequent liaison with and, where appropriate, referrals to a variety of student supports (including, but not limited to, advisors within the Registrar's Office, the Wellness Manager, Health and Wellness supports, local after-hours crisis care teams). The successful candidates will be expected to respond to a variety of student crisis situations and to work with relevant colleagues on appropriate follow-ups, referrals, and care plans. They will also be expected to work with colleagues, dons, and students to develop programming within the residence that works proactively to minimize the possibility of student conduct issues and/or student crisis and to encourage a positive, friendly environment that supports academic and personal growth within the College and the University. This is a live-in position.

DUTIES & RESPONSIBILITIES

Student Care

• Under the management of the Manager, Residence Life and the Manager of Student Wellness and in collaboration with stakeholders within the SMC Care team, plan, facilitate, and implement programming aimed at promoting personal growth, community responsibility, wellness, and academic success among residence students.
• Maintain up-to-date connections and knowledge about offices and resources at SMC, U of T, and local crisis support to assist students with a wide variety of residence life, academic, financial, and personal issues.
• Resolve minor interpersonal disputes between students and/or student staff.
• Interpret applicable guidelines and protocols to determine policy violations and advise management accordingly.
• Respond in person to urgent resident issues that occur outside of regular business hours and act, report, and refer appropriately according to established standards.
• Serve on various committees related to residence life.
• Keep management informed of significant residence problems and/or issues.
• Support students with dietary accommodations, providing one-on-one support and collaborating with students to establish individual allergen and/or dietary accommodation risk management plans.
• Hold regular drop-in hours for residents, acting as a resource for one-on-one consultation and problem solving.
• In collaboration with the SMC Care Team, provide individual support to residents regarding hospital discharge planning, after the initial crisis period has passed, to help reintegrate into the residence community and implement treatment/support plan.

Student Community

• Help to plan and facilitate residence orientation for first-year residents.
• In coordination with the Office of Residences and Student Operation, track arrival dates of incoming students who arrive after move-in day and ensure appropriate welcome and support.
• Provide resource information, individual support (where appropriate), and referrals for students who are experiencing difficulties.
• Chair the Food Service Committee (assist with the composition of the committee/appointing members, communicate opportunities for resident feedback, and facilitate monthly meetings in collaboration with Conference Services and food services provider).
• Supervise the Student Food Ambassador, including supporting the recruitment, hiring and day-to-day supervision of the Student Food Ambassador.
• In collaboration with the Manager, Residence Life, provide training, oversight, and mentorship to the St. Mike's Residence Council (SMRC) and the various House Councils.
• Assist the SMRC and Loretto House Councils in organizing their community-building events throughout the year.
• Oversee the appropriate appointment of members of the SMRC elections.

Don Training and Support

• In collaboration with the Manager, Residence Life and the Manager, Student Wellness, liaise with appropriate College and University offices to organize and facilitate the training of student residence dons.
• Help to edit and update the don Training Handbook.
• In collaboration with the Manager, Residence Life, ensure that all dons have consistent training and knowledge on how to identify students in distress/concerning behaviours; receive disclosures; address and refer issues of concern; arrange additional training sessions as needed throughout the year.
• Alongside the Manager, Residence Life, supervise and evaluate the work of the dons, providing additional training and mentorship and/or discipline when necessary.
• Participate in the don hiring process.
• In collaboration with the Manager, Residence Life, provide regular check-ins with dons to learn about any issues to provide guidance, and, where necessary, intervene or refer to address complex situations.
• Promptly review don incident reports and follow up and/or refer as necessary.
• Oversee the scheduling of the 'Dons on Duty' and weekly rounds system.
• Meet with dons regularly to review and advise on programming initiatives.

Other

• Develop monthly active and passive programming on issues of importance to the university community.
• Help plan, promote, and attend off-campus residence initiatives and field trips.
• Investigate damages within the residence buildings and make recommendations for appropriate restitution.
• Other duties and special projects as required.

WORK CONDITIONS

• Live-in position. Shared office space. Flexible working hours to accommodate student schedules and/or events. Regular on-call after hours duties.

EXPERIENCE

• At least two years of proven leadership and/or supervision in a university or related setting.
• At least two years of experience providing guidance/para-counselling in a university or related setting.
• Experience in advising and referrals, programming, community management, and adjudicating student conduct in a post-secondary residence community.
• Experience working with diverse student communities.
• Demonstrated experience providing support to individuals in distress, issues management, and monitoring crisis response and intervention.
• Experience in student life programming an asset.
• U of T experience and knowledge of U of T resources and protocols an asset.

QUALIFICATIONS

Bachelor's Degree

Master of Social Work or other related degree

(preferred)

First Aid Training

SKILLS

• Strong computer skills including MS Office Suite (Word, Excel, Teams). Basic social media proficiency. Familiarity with StarRez database an
  
  asset.
• Strong commitment to student academic experience and excellence.
• Strong problem-solving skills.
• Strong conflict resolution skills.
• Ability to work under pressure.
• Excellent written and oral communication skills in English.
• Skills and experience in mediation, crisis management, and crisis care.
• Ability to manage effectively a complex set of competing priorities in an unpredictable and often stressful environment.
• Ability to support students who come from a diverse range of backgrounds and to relate well to their needs and concerns.
• Highly organized, detail oriented.
• Collaborative and consultative in approach with direct line managers and related stakeholders.
• Proven ability to exercise common sense, tact, discretion and diplomacy.

• Proven ability to deal with matters of extreme sensitivity and confidentiality.

• Department

Office of Residences and Student Operations — Supervised by: Manager of Residence Life and Manager of Student Wellness
- Compensation

$20,600 and room (in residence) and board in compensation for providing after hours and weekend on-call support (on-call rotation will be shared between two Residence Care Coordinators and the Manager, Residence Life). Both room and board are taxable benefits.
- Hours

20 hours per week, in person (flexible schedule required).
- How to Apply