Student Life Centre Head Manager

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.  It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.  In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.Job Summary The Student Life Centre (SLC) is the heart of student life on campus and consists of the John Deutsch University Centre (JDUC), Queen's Centre (QC), and the Grey House. It is home to the Student Governments (AMS & SGPS), faculty societies, student clubs, services and more, as well as various campus offices. SLC buildings serve as formal and informal, student-centered meeting places to foster communication among, students, faculty, staff and alumni. The SLC is the campus focal point for entertainment and retail products and services and is the place for students to meet with their friends and relax for a beverage, snack or meal. The Student Life Center Head Manager, under the direction of the President, will primarily be responsible to develop and administer policies and regulations for the allocation, use, and booking of public space in the student life center. This position will coordinate the allocation of club space, and regularly check to ensure that the space is being used during AMS clubs space audits. This role will also coordinate with the facilities officer to ensure the upkeep of the student life center and support facilities to ensure that they are meeting the needs of students, tenants, administration, and community members.CompetenciesAccountabilityAttention to DetailClient/Customer FocusCommunicationConflict ManagementManaging PerformanceProblem solvingTime managementJob DutiesDevelop and administer policies and regulations for the allocation, use, and booking of public space in the Student Life CenterCoordinate the allocation of club space, and regularly check to ensure that the space is being used during AMS clubs space auditsCoordinate with the Facilities Officer to ensure the upkeep of the Student Life Center and support facilities to ensure that they are meeting the needs of students, tenants, administration, and community membersEstablish and maintain shift schedules and review time sheets to ensure sufficient employee coverage and that there are no staffing issuesDevelop a departmental goal plan which will serve as the framework for the annual budget prepared in collaboration with the accounting department and approved by the PresidentMonitor actual results against the approved budget in the organization accounting system (Business Central) each month, to track performanceEvaluate external vendors and advertisements to maintain the positive space of the Student Life CenterCoordinate activities by scheduling work assignments, setting priorities, and delegating work accordinglyDetermine staffing requirements for the administration of the department and oversee the hiring of staffEnsure that all employees comply with company policies, procedures, and ethical standardsAdminister disciplinary action in accordance with established proceduresEnsure employees have clear goals and are aware of expectationsEnsure that employees adhere to all health and safety regulationsProvide informal feedback and coaching to staff on an ongoing basisComplete a thorough transition process with the incoming manager that includes one on one meetings and a transition manualAttend and fully participate in all in person and virtual meetingsMaintain consistent communication with all relevant stakeholders, responding to e-mails in a timely mannerExhibit a working knowledge of Assistant Manager portfoliosComplete manager on duty (MOD) and manager on call (MOC) shiftsLias and collaborate with administrative bodies and offices to ensure the inclusion of the University and SGPS in the operations of the Student Life CenterOversee and update all documents to be used at the Student Life Center front deskObtain a strong working knowledge of service hardware and softwareExhibit a working knowledge of all Student Life Centre rental spaces and equipment.Monitor and analyze the financial viability if the service and investigate opportunities for operational improvementImprove the environmental sustainability of the store alongside your managerial teamActively seek opportunities for growth with the AMS, and Queen's internal groups, and external clientsMaintain a calm demeanour during periods of high volume or unusual events to keep the service operating to our level of standards, and to set a positive example for your teamOversee day-to-day operations of the serviceFacilitate bi-annual Student Life Center board meeting with Tri-party agreement membersPerform all other duties assigned by the PresidentWork ConditionsFlexible hours, including nights, weekends, and holidaysInteraction with customers/clients, and the public at largeWorking in an office environment The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.