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Common Ground Head Manager
2 weeks ago
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution. In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.Job Summary Common Ground Coffee House is a student run coffee shop that offers a variety of hot and cold drinks, bagels and cream cheese, delicious sandwiches and fresh baked goods. Common Ground prides itself on a variety of local products, offered at a competitive price for a student budget. Located in the Queen's Center, Common Ground is at the heart of the Queen's student experience, and it offers a welcoming environment for all members of the Queen's and Kingston communities. The Common Ground Coffeehouse Head Manager, under the direction of the Vice President (Operations), will primarily be responsible to ensure all appropriate workplace regulations, compliances, and legislation regarding health and safety, food preparation standards, and company policies and procedures are adhered to at all times. This position will ensure that safe work practices are being followed. This role will also ensure the highest standards of personal hygiene and dress amongst all employees is enforced. The Common Ground Coffeehouse Head Manager must possess sound analytical thinking, planning, prioritization, and execution skills and demonstrated time management skills.CompetenciesAccountabilityCommunicationConflict ManagementHealth and Safety LeadershipManaging PerformanceClient/Customer FocusTime ManagementProblem SolvingProject ManagementJob DutiesEnsure all appropriate workplace regulations, compliances, and legislation regarding health and safety, food preparation standards, and company policies and procedures are adhered to at all timesEnsure that safe work practices are being followedEnsure the highest standards of personal hygiene and dress amongst all employees is enforcedOversee inspections of property and services to ensure compliance with licensing laws, health and safety, and other statutory requirements (referencing operating procedures)Handle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely manner.Coordinate activities by scheduling work assignments, setting priorities, and delegating work accordinglyDetermine staffing requirements for the service and oversee the hiring of staffEnsure that all employees comply with company policies, procedures, and ethical standardsAdminister disciplinary action in accordance with established policiesEnsure employees have clear goals and are aware of expectationsEstablish and maintain shift schedules and review time sheets periodically to ensure sufficient employee coverage and that there are no staffing issuesProvide informal feedback and coaching to staff on an ongoing basisDevelop a departmental goal plan which will serve as the framework for the annual budget prepared in collaboration with the accounting department and approved by the Vice President (Operations)Monitor actual results against the approved budget in the organization accounting system (Business Central) each month, to track performanceAttend and fully participate in all in person and virtual meetingsMaintain consistent communication with all relevant stakeholders, responding to e-mails in a timely mannerComplete a thorough transition process with the incoming manager that includes one on one meetings and a transition manualExhibit a working knowledge of Assistant Manager portfoliosComplete Harassment and Discrimination Advisor training, acting as a resource for employees in distressEnsure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolutionOversee the day-to-day operationsAccurately monitor, maintain and report inventories, the flow of products, and weekly ordersMaintain a calm demeanour during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your teamMaintain positive working relationships with relevant suppliers related to all portfoliosObtain a strong working knowledge and ensure proper operation of all equipment, including hardware and software.Actively seek opportunities for growth with the AMS, and Queen's internal groups, and external clientsExplore opportunities for improving environmental sustainability and social responsibility (for example, enhancing EDII) of the service alongside your managerial teamPerform all other duties assigned by Vice President (Operations)Job RequirementsSound analytical thinking, planning, prioritization, and execution skillsDemonstrated time management skillsAbility to identify measures of performance and actions needed to improve or correct performanceAbility to delegate, set expectations, and monitor progress of all direct reportsAbility to remain calm and poised in urgent situationsWork ConditionsFlexible hours, including nights, weekends, and holidaysInteraction with employees, management, and the public at largeThrize in high stress environment The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
