Assistant Manager, Operations

The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.

The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs.  It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.  

In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.

SLC Operations and Sustainability AM
Reports To

Student Life Centre Head Manager

Job Summary

The Student Life Centre Office is responsible for overseeing the operations and management of the John Deutsch University Centre, Queen's Centre, and the Grey House. It serves and liaises with students, student governments, University administration, building tenants, and the communities within Queen's University to provide a vibrant and dynamic environment through proposing, fostering the development of, and overseeing, programs and services consistent with the mission and long-term plans of the AMS. It is crucial to develop a good relationship with administration and all tenants of the buildings.

Competencies

Attention to DetailAccountabilityConflict ManagementTime ManagementProblem SolvingCultural SensitivityCommunicationCustomer/Client FocusedJob Duties

Act as the SLC designate for conducting audits of AMS club space.Administer building keys and key policies to all tenants of the Student Life Centre buildings.Oversee client invoicing and payment for all rental services provided through the SLCResponsible for all oversight and administration of AV and general equipmentImport and format monthly Moneris and strike revenue reports in collaboration with the AMSEnsure that employees adhere to all health and safety regulationsExhibit a work knowledge of service staff portfoliosMonitor employee performance to mitigate disciplinary action in accordance with established procedures and notify Head Manager of any issues that ariseHandle maintenance or facilities related issues that arise at the service and contact relevant sources, when necessary, in order to fix issues in a timely mannerEnsure all customer complaints are addressed and handled professionally, leaving the customer with a positive resolutionOversee the day-to-day operations and attend meetings in collaboration with the Head ManagerAssist with new employee training by positively reinforcing successful performance and giving respectful and encouraging coaching as neededAccurately monitor, maintain and report inventories, the flow of products, and weekly ordersMaintain a calm demeanor during periods of high volume or unusual events to keep the store operating to our level of standards, and to set a positive example for your teamMaintain positive working relationships with relevant suppliers related to all portfoliosOversee staff to ensure work is being performed according to established standardsAssist the Head Manager in the development of a strategic plan, budget, mid-year review, and any relevant capital expenditure proposalsCoordinate activities with the Senior Manager by scheduling work assignments, setting priorities, and delegating work accordinglyParticipate as an active member on hiring panels to keep the service adequately staffedEnsure that all employees comply with company policies, procedures, and ethical standardsAttend and fully participate in all in person and virtual meetingsMaintain consistent communication with all relevant stakeholders, responding to e-mails in a timely mannerComplete a thorough transition process with the incoming manager that includes one on one meetings and a transition manualComplete other duties as assignedJob Requirements

Sound analytical thinking, planning, prioritization, and execution skillsAbility to delegate, set expectations, and monitor progress of all direct reportsAbility to supervise and motivate a team to achieve and exceed their goalsDemonstrated time management skillsAbility to identify measures of performance and actions needed to improve or correct performanceAbility to remain calm and poised in urgent situationsWork Conditions

Interaction with employees, management, and the public at largeOperation of desktop computer and peripheralWork in a variety of buildings owned by the AMS and operated by the Student Life Centre 

The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.

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