Senior Manager, Critical Environments Engineering, Enterprise Real Estate

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Department Mission: Provide best-in-class designs, implementations and operations of critical infrastructures supporting TD's critical environments within the North American Corporate Real Estate portfolio.

Department Mandate:

The Critical Environments group is mandated to source, design, engineer, build, operate and maintain cost-effective and highly-reliable, specialized, energy-efficient facilities utilizing complex mechanical, electrical, instrumentation and controls, and fire and life safety infrastructure systems supporting TD's mission critical and business-critical functions within the North American Corporate Real Estate portfolio. Mission-critical functions include TD's stand-alone 7x24 uptime Data Centers and trading environments, for which the Critical Environments group provides complete Real Estate oversight of all mechanical and electrical support systems, as well as business-critical computer and server rooms, call centres, network and LAN rooms and critical back-office environments.

Job Description

Reporting to the AVP, Critical Environments, Enterprise Real Estate, this position is accountable for the Engineering function in support of all TD Bank Group Canadian and US-based mission-critical and business-critical Corporate facilities for the Enterprise Real Estate (ERE) Group.

Primary Deliverables:

• Multi-discipline engineering expertise and oversight for technical matters in planning and development, engineering design, implementation, and commissioning of specialized, energy-efficient, cost-effective, high-availability critical environmental mechanical and electrical systems for all North American Corporate mission-critical facilities and business-critical locations, implemented with the least impact and risk to end-user uptime.

• Specialized engineering, analysis and audits of operational performance characteristics and improvements to reliability and fault tolerance, maintainability, and service availability levels for critical infrastructure systems.

• Emergency 2nd level support (7x24) to manage and direct staff, Operations Managers, and consultants in resolving complex technical critical infrastructure abnormal incidents, including technical oversight of troubleshooting, root cause analysis and recurrence prevention solutions.

Strategic Deliverables:

• Leading-edge engineering design concepts in the development of engineering policies, standards, procedures, and practices for critical systems for best-in-class critical facilities designs and operations.

• Contribute technical input to the ongoing development of the Operational Continuous Improvement Program such as engineering design best practices as found through peer forums and industry recognized authorities.

• Oversee the Asset Management Review Program including assessments of existing assets, end-of-life analysis, and replacement prioritization.

• Engineering oversight of the Abnormal Incident Management Program including troubleshooting, root cause analysis and sustainable improvements to prevent recurrences.

• Work with strategic partners to develop the strategy for all TD M&E critical operation spaces based on the business unit's growth and uptime requirements consistent with industry and regulatory requirements. Includes analysis of prospective real estate spaces to meet the needs of TD's businesses such as new office areas and colocation Data Centres for mechanical and electrical suitability.

• Support TD's Enterprise Business Resiliency program ensuring real estate spaces are aligned to deliver the necessary resiliency requirements.

• Evolve the portfolio-wide Capacity Management methodology for analyzing, tracking, and reporting on-site power and cooling limitations, component capacity limiting factors, capacity increase options (including costs and timelines) and feasibility studies.

Tactical Deliverables:

• Key Client interface at the senior manager level on portfolio-wide engineering programs, designs and standards, and risk and impact determination.

• Oversight of Critical Environments Engineering performance for projects and strategic initiatives (e.g. Data Centre consolidations/growth).

• 2nd-level technical support to Critical Environments Operations for operation, maintenance, and recovery procedures. Lead root cause identification of highly complex incidents and develop action plans to prevent incident recurrences.

• Analyze Capacity Management of all critical building M&E infrastructure systems.

• Provide Executive presentations relative to data centre capacity, resiliency, and maintainability plans.

• Conduct feasibility and prioritization studies for critical M&E systems and submit recommendations to senior management.

• Establish service levels and customer satisfaction criteria.

• Ensure adherence to all applicable federal and provincial electrical, fire and building codes and environmental regulations.

• Prepare Capital plans and forecasting for critical infrastructure projects.

• Issue monthly project Executive dashboard and Risk Management reports

• Support development of peer engineering Subject Matter Experts

Job Requirements:

Education and memberships

• University Bachelor Degree in Engineering

• Professional membership in Order of Engineers

Experience

• The position requires a strong technical background as evidenced by a degree in electrical or mechanical engineering or equivalent experience.

• At least eight years related experience in large scale data centre planning, engineering and installations.

• Strong knowledge and experience with critical electrical and mechanical building systems design, construction, and upgrades of data centres.

• Experience in critical systems operation and maintenance

• A proven record of directing Engineering Services Consultants and Contractors in production and processing environments that require high levels of service availability and risk management

The position has responsibility for ensuring the engineering of reliable, fault tolerant and concurrently maintainable critical facilities and systems. The incumbent is required to successfully address the strategic and tactical risk management requirements of the various business units.

Technical Skills

• Strong knowledge of electrical and mechanical systems infrastructure

• Strong knowledge of industry standards pertaining to critical systems planning, engineering design and installation.

• Developed knowledge of the environmental requirements of computer hardware, data communications and business process equipment. Understanding of risks and impacts associated with non-stop production environments

• Ability to prepare technical proposals for management review.

• Ability to supervise peers and engineering consultants and to ensure that all contracted work is completed in strict accordance with established procedures.

• Strong capacity for pro-actively identifying lurking vulnerabilities in existing and proposed engineering designs and identifying root cause of critical systems incidents and failures and selecting best path for resolution.

• Ability to oversee project expenditures and engage in value engineering exercises to optimize cost versus risk.

General Management Skills

• Leadership abilities: Ability to lead, negotiate with and influence Engineering Consultants and internal Engineering and project resources in the design and installation of critical facilities and systems in-line with multiple business units' requirements for reliable and continuous service.

• Ability to articulate capital investment business case rationale for senior management review and approval.

• Understanding Business Clients' complex and varied service availability requirements and translating them into effective and economical solutions

• High level of operational risk management skills

• Ability to grasp and operationalize strategic concepts.

• Strong verbal and written communication skills

• Ability to prioritize and schedule conflicting requirements.

• High degree of personal accountability in the sustained improvement of critical facilities reliability and resilience

• Ability to communicate effectively as a Bank's representative with Service Providers, contractors, consulting engineers, architects, governmental agency representatives, legal authorities having jurisdiction, etc.

Additional Job Requirements

• 7x24 on-call for 2nd level support to Facilities Operations

• Occasional after-hours availability to monitor engineering-related activities for projects occurring in non-stop production environments

• Ideal candidate based in Toronto/ Greater Toronto or surrounding area within 1-1.5 hours driving distance.

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we deliver legendary customer experiences to over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to the Bank, those we serve, and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers, communities and colleagues.

TD is deeply committed to being a leader in customer experience, that is why we believe that all colleagues, no matter where they work, are customer facing. As we build our business and deliver on our strategy, we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether you've got years of banking experience or are just starting your career in financial services, we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs, we're here to support you towards your goals. As an organization, we keep growing – and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We're delighted that you're considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we're committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development
If you're interested in a specific career path or are looking to build certain skills, we want to help you succeed. You'll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience, or you want to coach and inspire your colleagues, there are many different career paths within our organization at TD – and we're committed to helping you identify opportunities that support your goals.
 

Training & Onboarding
We will provide training and onboarding sessions to ensure that you've got everything you need to succeed in your new role.

Interview Process 
We'll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you'd like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you

Language Requirement (Quebec only):