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Senior Manager, Critical Environments
2 weeks ago
We're building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what's right for our clients.
At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.
To learn more about CIBC, please visit
What you'll be doing
As Senior Manager, Critical Environments, you will oversee the full lifecycle management of critical environment infrastructure—including generators, UPS', ATS', HVAC units—within CIBC's head office at CIBC SQUARE, a landmark two-tower development in downtown Toronto.
You'll ensure continuous uptime, regulatory compliance, and operational resilience for high-risk, business-essential technology environments. In partnership with Technology, you'll lead the Critical Environments Program at CIBC Square, working closely with facilities management partners to maintain infrastructure, respond to emergencies, and manage asset lifecycles.
Acting as the real estate lead for critical environments at CIBC SQUARE, you will provide technical leadership and manage service providers, integrating key stakeholders such as landlords, technology teams, security, capital planning, and project management to deliver comprehensive operational oversight.
At CIBC we enable the work environment most optimal for you to thrive in your role. You'll have the flexibility to manage your work activities within a hybrid work arrangement where you'll spend 1-3 days per week on-site, while other days will be remote. Additional details on your work arrangement (proportion of on-site and remote work) will be discussed at the time of your interview.
How you'll succeed
- Support CIBC Square North commissioning and start-up of critical environments and lead ongoing operations to achieve and maintain steady-state performance, managing vendor and landlord relationships and ensuring seamless infrastructure transition.
- Direct daily operations and maintenance of critical infrastructure systems (power, cooling, HVAC, life safety) to ensure continuous uptime and compliance with service levels.
- Oversee contract compliance and vendor performance, ensuring reliable system monitoring, prompt issue resolution, and alignment with regulatory standards.
- Lead emergency preparedness and incident response, including developing protocols, managing escalations, and providing technical leadership during critical events.
- Serve as subject matter expert on operational risk and business continuity associated with mechanical/electrical infrastructure, developing and maintaining processes to support resiliency and recovery.
- Manage operational and capital budgets for CE infrastructure, track expenditures, guide upgrades/replacements, and develop business cases with Technology teams.
- Review and approve engineering plans, procedures, and project development & execution in collaboration with service providers, landlords, and internal stakeholders.
- Foster strong relationships with stakeholders across Real Estate, Technology, business units, landlords, and external partners to support operational objectives.
- Evaluate and maintain SOPs, EOPs and MOPs to ensure technical accuracy and alignment with CIBC standards.
- Coordinate routine testing and preparedness exercises to validate infrastructure performance and readiness.
- Communicate effectively with senior management and other key stakeholders, especially during emergencies, by presenting complex technical solutions and issues in a clear, accessible manner
- Build and maintain strong partnerships with internal and external stakeholders—including business units, service providers, landlords, and technology teams—to support high-availability operations, effective incident response, and shared objectives.
Who you are
- A collaborative relationship builder who excels at engaging diverse stakeholders to drive operational effectiveness and achieve common goals.
- A proven technical expert with a bachelor's degree in Engineering, Facilities Management, or a related field (P.Eng. additional credentials such as FMA, RPA, BOMI SMT/SMA, C.Tech., A.Sc.T., or rd/4th Class Power Engineering preferred).
- Experienced in managing critical infrastructure, data centers, or high-rise commercial environments (minimum 10 years).
- Skilled in building systems (chillers, UPS, cooling towers, BAS, electrical infrastructure) & familiarity with compliance standards including WHMIS, building codes, and safety regulations.
- Skilled in Microsoft Office and facilities management systems (e.g., CMMS).
- Adept at problem-solving, root cause analysis, and managing incidents in high-stakes environments.
- Effective communicator who can translate complex technical issues for senior management and non-technical audiences.
- Proactive in identifying operational improvements, innovation, and ensuring strict adherence to standards and regulations.
- Demonstrates strong leadership, vendor management, and the ability to balance competing priorities.
- Committed to continuous learning, sustainability, and upholding CIBC's values.
- Maintains high integrity, professionalism, and a customer-focused approach in all interactions.
- Values matter to you. You bring your real self to work and you live our values - trust, teamwork, and accountability.
What CIBC Offers
At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.
- We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, defined benefit pension plan*, an employee share purchase plan, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.
- Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.
We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.
Subject to plan and program terms and conditions
What you need to know
- CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact
Mailbox.careers-
- You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.
- We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, French proficiency, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.
Job Location
Toronto-81 Bay, 33rd Floor
Employment Type
Regular
Weekly Hours
37.5
Skills
Budget Processes, Client Service, Contract Performance Management, Corporate Services, Management Reporting, Procurement Services, Reporting and Analysis, Vendor Management
