Installation Coordinator

Trail Appliances BCabout 20 hours agoEdmonton$17 - $18/hourlyMid LeveltemporaryTop BenefitsHealth & dental benefitsPersonal care daysStatutory holidays offAbout the roleWho we are:At Trail Appliances, we are committed to providing our customers with unparalleled customer service, competitive pricing, and expert advice. We pride ourselves on our strong family values and collaborative work culture that values respect, integrity, diversity, passion, and laughter. These values have helped us build a reputation as an industry leader.The position:As an Installation Coordinator, you will play a key role in ensuring a seamless customer experience by coordinating product installations and supporting our Costco partnership. Reporting to the Service Manager, you will be responsible for scheduling installations, handling customer inquiries, and working closely with sales teams to facilitate a smooth process. Additionally, you will manage Costco program documentation, ensure accurate invoicing, and oversee post-installation record-keeping. This is a temporary position ending January 2027What we offer:We offer excellent training, competitive benefits, and the support you need to succeed, including mentorship and ongoing growth opportunities. If you're passionate about customer service and looking for more than just a job, apply today to become part of our talented and high-performing team We provide:Health & dental benefitsPersonal care daysStatutory holidays offEmployee & family assistance programStaff incentives and rewardsEmployee discountsWhat you'll be doing:Efficiently schedule product installations, verify charges, manage rescheduling, and collaborate with sales teams to address installation queries.Pull necessary permits, maintain accurate records, and prepare detailed installer runs, including work orders, spec sheets, and required payments.Handle customer inquiries, respond to install requests within 24 hours, and ensure customer concerns are addressed professionally.Assist Sales Consultants with Costco paperwork, facilitate installation bookings, process invoices, and track completion certificates.Generate reports, track installation data, and manage post-installation paperwork to ensure timely payments and order completion.What you need to be successful:Proven success in a customer-focused work environment.2+ years of experience in booking and/or client service, preferably in the service or retail industry.Strong work ethic, punctuality, and attention to detail.Ability to collaborate across departments to resolve issues effectively and promptly.Excellent oral, written, and typing communication skills.Availability:This is a full-time temporary position and will require you to be available:Monday to Friday from 8:30am to 5:00pmCompensation:$16.50/hr - $17.50/hrWe value diverse perspectives and are committed to creating an inclusive workplace. If your skills and experiences align with this role, we encourage you to apply and join us in delivering exceptional service.About Trail Appliances BCRetailAt Trail Appliances, we make everyday life better.Whether that's finding the perfect washer-dryer combo to meet the needs (and laundry piles) of your growing family or collaborating with interior designers and developers to design dream kitchens, we help inspire possibilities to create special moments at home. With 50+ years in the home appliance industry, our family have handpicked over 55 of the best brands from around the world to satisfy your inner technie, your inner designer, and your not-so-inner accountant. Think of your favorite appliance brand. We've got it and over 50 others to compare it to. As a family business, we can do things big chains can't. Like having showrooms full of thousands of appliances. Or training a team of experts so buying appliances is as easy as using them.In fact, we have three divisions of appliance experts who are eagerly supported by in-house delivery teams, customer support specialists, and appliance technicians.Our three divisions:Retail SalesBuilder Division (Single Family, Multi-Family, and Apartment Replacement)Designer SalesJoin our team of Trailblazers ->