Sr Service Configuration Management Specialist
1 week ago
Permanent Full Time
-
The Configuration Management Technical Specialist will be a part of a highly motivated, team-oriented Configuration Management team with the key role of enabling the day-to-day activities for the Enterprise Configuration Management process. Objectives include governing/maintaining the Configuration Management Database (CMDB), aid in delivering a Configuration Management process, establishing relationships with Configuration Item (CI) owners/delegates to enforce the process and operating the ITOM discovery tool.
What you will do
Support leadership in the implementation of the CMDB and continual process improvement.Ensure the Configuration Management process is understood and adhered to
Educate stakeholders and promote the adoption of Service Configuration Management practices across Canada Life, supporting improved data quality, operational efficiency, and alignment with enterprise service management standards.
Reconcile the CMDB data when exceptions are noted between CMDB, discovery information, and other authoritative production data repositories.
Resolve CI duplicates within the CMDB and develop reports for management on KPIs to improve the process effectiveness, efficiency, and data accuracy, perform CMDB audits to ensure data completeness and quality, enable process adherence through reporting and dashboards.
Operate ITOM discovery which may includes but not limited to:
Maintain Schedule scans
Review IRE rules
Troubleshoot Discovery issues
Creation/maintenance of discovery patterns/pattern extensions
Liaise with other domains on credential maintenance
Create and maintain Service Mappings
Work with Discovery administrator to enable Discovery services or implement scripts required to process data feeds to update the CMDB, establish and support controls and procedures to review, assess, prioritize, & track compliance to requirements incorporated into tool and process designs.
What you will bring:
Bachelor's degree in computer science, Computer Engineering, or equivalent experienceConfiguration Management experience
Knowledge in basic server, network administration and other infrastructure domains
Configuration Management experience
Experience with ServiceNow CMDB and ITOM
Experience in data analysis and management utilizing advanced Excel techniques
Ability to interact effectively with geographically and culturally diverse teams
Understanding of Service Management processes
Solid understanding of reporting
Strong analytical, problem-solving skills and a natural ability to solve complex issues. High attention to detail and strong ability to learn new technologies.
Passion for the possibilities of technology and for staying abreast of advances in technology and industry best practices
Working knowledge of CSDM
ITIL Foundations Certified
Collaborate with Data Owners, and Process Stakeholders to gather and analyze needs, translating these needs into requirements.
Familiarity with Agile, and SCRUM methodologies
Experience in a large IT organization with excellent interpersonal, communication, collaboration and documentation skills
Create and maintain Service Mappings
Creation/maintenance of discovery patterns/pattern extensions
-
The base salary for this position is between $52, $97,700.00 annually. This represents base salary only and does not represent other variable compensation components of our total compensation ( i.e. annual bonus, commission etc). If you are selected to move forward in our recruitment process, your recruiter will be able to discuss additional details of our total rewards program with you.
Career opportunities will be open a minimum of 5 business days from the date of posting, closing dates will vary depending on the search activity. All applications received will be reviewed on a rolling basis.
Be your best at Canada Life- Apply today
Being a part of Canada Life means you have a voice. This is a place where your unique background, perspectives and talents are valued, and shape our future success.
You can be your best here. You're part of a diverse and inclusive workplace where your career and well-being are championed. You'll have the opportunity to excel in your way, finding new and better ways to deliver exceptional customer and advisor experiences.
Together, as part of a great team, you'll deliver on our shared purpose to improve the well-being of Canadians. It's our driving force. Become part of a strong and successful company that's trusted by millions of Canadians to do the right thing.
Canada Life serves the financial security needs of more than 13 million people across Canada, with additional operations in Europe and the United States. As members of the Power Financial Corporation group of companies, we're one of Canada's leading insurers with interests in life insurance, health insurance, investment and retirement savings. We offer a broad portfolio of financial and benefit plan solutions for individuals, families, businesses and organizations.
We are committed to providing an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live, and to creating an environment where every employee has the opportunity to reach their potential.
It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Canada Life policies. To request a reasonable accommodation in the application process, contact
Canada Life would like to thank all applicants, however only those who qualify for an interview will be contacted.
#LI-Hybrid
-
Configuration Management Sr. Associate
6 days ago
Toronto, Ontario, Canada L3Harris Technologies Full time $80,000 - $120,000 per yearL3Harris is dedicated to recruiting and developing high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers' mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our...
-
Toronto, Ontario, Canada Canada Life Full time $52,000 - $97,600 per yearPermanent Full TimeThe Configuration Management Technical Specialist will be a part of a highly motivated, team-oriented Configuration Management team with the key role of enabling the day-to-day activities for the Enterprise Configuration Management process. Objectives include governing/maintaining the Configuration Management Database (CMDB), aid in...
-
Sr Development Manager
2 days ago
Toronto, Ontario, Canada Chad Management Group Full time $120,000 - $180,000 per yearSr. Development Professional Our client is a leading Real Estate Developer in the GTA. We are conducting a search for a Sr. Development Professional to join this dynamic team. Sr. Development Professional provides oversight and integration of the project activities performed by the various functional areas (including planning, sales and marketing,...
-
Sr. Specialist
2 days ago
Toronto, Ontario, Canada Aecon Group Inc. Full time $80,000 - $120,000 per yearIt has come to our attention that various international organizations or individuals have been offering false employment opportunities at Aecon Group Inc. Aecon Group Inc. employment policies and processes involve interviews, and candidates who seek employment are never required to pay us any sum of money. To do so would be contrary to our business conduct...
-
Sr. Security Specialist
2 days ago
Toronto, Ontario, Canada Bevertec Full time26408BEV123Sr. Security SpecialistToronto, ONContract RoleUp to 5 days onsite (subject to change)Must Haves:5+ years experience on conducting comprehensive security Threat and Risk Assessment (TRA) using frameworks such as NIST CSF, HTRA, and ISO Risk Assessment, mitigation recommendations and management with a strong focus on identifying vulnerabilities,...
-
Sr. Sales Operations Specialist
2 weeks ago
Toronto, Ontario, Canada Powerfleet Full time $90,000 - $120,000 per yearAbout PowerfleetPowerfleet (Nasdaq: AIOT; JSE: PWR) is a global leader in the artificial intelligence of things (AIoT) software-as-a-service (SaaS) mobile asset industry. With more than 30 years of experience, Powerfleet unifies business operations through the ingestion, harmonization, and integration of data, irrespective of source, and delivers actionable...
-
Sr. Software Developer
1 week ago
Toronto, Ontario, Canada Source Code Full time $100,000 - $120,000 per yearSr. Software Developer - CRM (Siebel, Adobe AEM, J2EE, Siebel EIM/EAI, Siebel IP18+) - RQ09359Downtown, TorontoHybrid: 3 Days onsite / 2 days remoteContract (7 months)Must Have:10+ years of experience with Siebel technical configuration/ design / development / integration5+ year of experience of Siebel integration with Adobe AEM, J2EE and etc.5+ year of...
-
Client Services Specialist
2 days ago
Toronto, Ontario, Canada Bond Consulting Group Full timeBond Consulting Group, celebrating 20+ years in business, is the largest independent SR&ED-only firm in Canada, currently experiencing exponential growth. We are seeking a motivated and detail-oriented Client Services Specialist to join our dynamic team.In this role, you will be communicating strategic financial and tax advice to a large volume of corporate...
-
Sr Specialist, Data Operations
1 hour ago
Toronto, Ontario, Canada Mastercard Full time $80,000 - $120,000 per yearJob Title:Sr Specialist, Data Operations Overview:As Senior Specialist, Data Operations in Pricing & Interchange you will be working with MasterCard's' rich data assets to derive mission critical data sets, insights and reports that support business operations and customer contract administration. In this position you will also help define the country...
-
Analyst III, Configuration Management
2 weeks ago
Toronto, Ontario, Canada Moneris Full time $80,000 - $120,000 per yearLocation: You will be based in our Toronto office and will work in a Hybrid model.Reporting Relationship: You will report to the Senior Manager, IT Service ManagementYour Moneris Career - What you'll doLead the efficient design, accuracy, quality and security of the configuration management database (CMDB); oversees the end-to-end sustainment process of...
