Client Services Specialist

12 hours ago


Toronto, Ontario, Canada Bond Consulting Group Full time

Bond Consulting Group, celebrating 20+ years in business, is the largest independent SR&ED-only firm in Canada, currently experiencing exponential growth. We are seeking a motivated and detail-oriented Client Services Specialist to join our dynamic team.

In this role, you will be communicating strategic financial and tax advice to a large volume of corporate clients. Your ability to communicate effectively and provide exceptional service will be key in enhancing client satisfaction and loyalty. Full training provided to the right candidate. The ideal candidate understands corporate financial statements.

Responsibilities

  • Act as an important internal contact for promoting strategic finance and tax advice to a large client list.
  • Build and maintain strong client relationships through consistent communication and support.
  • Understand client needs in finance, risk, and tax to communicate options that maximize SR&ED tax incentives.
  • Support analysts and clients with professional, solution-oriented interactions.
  • Assist clients with the explanation of financial strategies and tax-related choices.
  • Recommend financial structures and choices that are optimal for SR&ED clients.
  • Support clients with innovative tax strategies and planning.
  • Communicate tax deadlines where applicable.
  • Maintain accurate records of client interactions, plans, and tax documentation.
  • Prepare reports and summaries for both clients and internal use.
  • Build rapport with clients
  • Invite clients to social events from time to time
  • Invite clients to provide feedback to the firm, fill out satisfaction surveys

Requirements

  • Undergraduate Degree in Business Administration, Finance, Commerce, CPA or other relevant disciplines.
  • 3-5 years' experience in administration, preferably within a Professional Services Firm (management consulting or accountancy)
  • Strong verbal and written communication skills; able to clearly explain complex financial and tax concepts to clients
  • Solid understanding of financial statements and Canadian corporate tax returns
  • Analytical and problem-solving skills with sound decision-making
  • Strong interpersonal and customer service skills
  • Highly organized with strong time management skills
  • Proficient in MS Office Suite and CRM systems
  • Experience in the SR&ED industry or with SR&ED processes is an asset
  • Training available for the right candidate

Additional Pay:

  • Bonus + other incentives

Job Types: Full-time, Permanent

Benefits:

  • Dental care
  • Extended health care
  • Life insurance
  • On-site parking
  • Paid time off
  • Profit sharing
  • Vision care

Ability to commute/relocate:

  • Etobicoke, ON M9B 6K1: reliably commute or plan to relocate before starting work (required)

Education:

  • Bachelor's Degree (required)

Work Location:
In person



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