Client Services Specialist

Blackstone Energy Services 20 hours ago

Hybrid

Toronto, Ontario

Senior Level

full_time

RRSP program with employer match for retirement savings.

Competitive salary with bonus eligibility.

Flexible hybrid work, minimum 2 days in office.

ABOUT BLACKSTONE ENERGY

Blackstone Energy Services is a privately owned, integrated energy transition company that helps public institutions and private sector organizations manage their energy costs, consumption and carbon emissions. We are guided by our impassioned vision to take our clients to net-zero emissions by 2050 and crush their carbon footprint

With our team of like-minded and award-winning climate crusaders, our success is built on developing responsible energy and carbon management solutions. This includes budgeting, commodity broker and supply, cost improvement strategies, utility bill management, consumption efficiencies and conservation efforts, GHG emission reductions, clean infrastructure retrofits and ESG & regulatory reporting. We are a rapidly growing team with an entrepreneurial culture providing superior customer service and customized energy solutions.

Our head office is in the dynamic Yonge and Eglinton neighbourhood and is on the TTC subway line.

Key Responsibilities

• Act as the primary point of contact for client inquiries and technical requests, ensuring timely resolution within SLAs and managing the escalation of operational and data issues.
• Build strong, trusted relationships through regular meetings to provide performance updates, resolve issues, and deeply understand client goals and challenges.
• Manage the client lifecycle by leading a smooth onboarding process, providing offboarding support when needed, and ensuring a professional experience at every stage.
• Proactively monitor client health by analyzing data and service operations to identify trends, mitigate risks, and uncover opportunities for deeper engagement.
• Empower client success by delivering tailored training and resources, contributing to success plans, and promoting ease of use through continuous education.
• Support account growth and retention by preparing materials for renewal conversations and helping to identify upsell and cross-sell opportunities.
• Provide project coordination for client initiatives, including tracking milestones, scheduling meetings, and maintaining documentation to ensure timely delivery.

Qualifications

• Bachelor's degree in Business, Communications, IT, or a related field
• Internship, academic project, or up to 1 year of experience in a customer-facing or administrative support role
• Exceptional organizational skills and a keen eye for detail
• Strong verbal and written communication skills with a customer-service orientation
• A proactive, curious mindset with a strong desire to learn about client success and the energy technology sector
• Proficiency with Microsoft Office Suite (especially Excel and PowerPoint)
• Familiarity with JIRA or an interest in project coordination principles is an asset

WHAT'S IN IT FOR YOU?

• An opportunity to join a dynamic, fast-paced energy transition company with true climate responsibility impact
• A comprehensive training and mentorship program to build your career in Client Success
• A clear path for career growth and development into a Client Success Manager, Project Manager or Product Manager role
• A chance to join a company that has a phenomenal 4.6/5.0 Glassdoor company review and a people-focused culture
• RRSP program with employer match
• Competitive salary
• Flexible, hybrid work arrangements, minimum 2 days in office requirement
• Company-paid Health & Wellness days off
• Fitness Club & Bike Share subsidy
• A collaborative, inclusive, solutions-oriented work culture
• A fully funded, employee-focused health benefits plan (including vision care, an extensive Employee & Family Assistance Plan, and enhanced coverages for wellness-based practitioners such as mental health support, massage therapy and others)
• DEI+B Committee
• Central midtown Toronto office on the TTC line

WHAT'S IN IT FOR YOU?

• An opportunity to join a dynamic, fast-paced energy transition with true climate responsibility impact
• A chance to join a company that has a phenomenal 4.6/5.0 glassdoor company review and a people-focused culture
• RRSP program with employer match
• Competitive salary that's bonus eligible
• Opportunity for professional growth and mentorship
• Flexible, hybrid work arrangements
• Company-paid Health & Wellness days off
• Fitness Club & Bike Share subsidy
• A collaborative, inclusive, solutions-oriented work culture.
• DEI+B Committee
• Central midtown Toronto office on the TTC line
• A fully funded, employee-focused health benefits plan (including vision care, an extensive Employee & Family Assistance Plan, and enhanced coverages for wellness-based practitioners such as mental health support, massage therapy and others)

Blackstone is an equal opportunity employer, providing equal opportunities to employees regardless of gender, race, ethnicity, disability, sexual orientation, religion, marital status, or age. We strive to maintain an inclusive culture where everyone feels valued, respected, and heard, and can be their best selves at work.

Our commitment to sustainability and climate responsibility is foundational to who we are. Read our Corporate ESG report here.

We thank all candidates for their interest, however, only those being considered for an interview will be contacted.

Business Consulting and Services

51-200

Blackstone Energy is an energy transition company that delivers responsible energy and carbon management. We are a leading force in sustainable energy solutions, guided by our commitment to combat climate change and promote a sustainable future. We take pride in playing a significant role in not only helping our clients determine how to reduce GHG emissions at their operations but actively implementing decarbonization projects. Our hands-on approach ensures we are at the forefront of creating a cleaner and greener world. Our vision is to take all our clients to net-zero emissions by 2050 and ensure that our client save, sustain and thrive along their journey.