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Client Specialist

2 weeks ago

Toronto, Ontario, Canada LSEG (London Stock Exchange Group) Full time

Integrations Specialist

AlphaDesk is Refinitiv's Order and Portfolio Management Software. AlphaDesk develops and supports the software for hedge funds and asset managers globally. We are a complementary team with good technical skills, and the quality of our software and client services is at the core of our business.

Our clients use AlphaDesk to handle their trading, monitoring, and reporting of their investments. Clients value our ability to integrate with their custodians and third parties for trade reporting and reconciliation globally. We are responsive and efficient in delivering integrations and it is one of the strengths of our overall offering. Our integrations team is responsible for our continued success in this area.

The specific role requires technical and leadership capabilities. The technical aspect includes developing of trade reports in C# & SQL, file transfer encryption methods, and ETL construction using in house tools and Regex. In a leadership capacity, you will be responsible for a team of specialists assigned to the Integrations team. Together you are encouraged to ensure integrations are completed in a timely manner ensuring new and active clients go live with new connections.

Responsibilities:

  • Ensure integrations are completed on time for new clients launching on AlphaDesk and existing client business changes
  • Resolve issues from client services for sophisticated integrations issues in production
  • Contribute to our industry leading support as part of our distributed team
  • Partner with development team to expand AlphaDesk capabilities – eg new ETL processes, reporting and reconciliation capabilities

Requirements:

  • An undergraduate degree, preferably with a major in computer science, information technology, engineering, science, or equivalent experience
  • Experience working directly with internal/external clients
  • Solid understanding of SQL and C# an asset
  • Ability to communicate effectively with clients and colleagues
  • Phenomenal teammate with a consultative approach to problem solving
  • Willingness to learning emerging technologies and new software
  • Good time leadership skills, and ability to work optimally under time constraints

Benefits:

  • Small, fast paced team with growth opportunities
  • Support and resources of large global company

Exposure to all aspects of the financial technology services industry in a global environment

Join us and be part of a team that values innovation, quality, and continuous improvement. If you're ready to take your career to the next level and make a significant impact, we'd love to hear from you.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies and enabling customers to create sustainable growth.

Our purpose is the foundation on which our culture is built. Our values of Integrity, Partnership, Excellence and Change underpin our purpose and set the standard for everything we do, every day. They go to the heart of who we are and guide our decision making and everyday actions.

Working with us means that you will be part of a dynamic organisation of 25,000 people across 65 countries. However, we will value your individuality and enable you to bring your true self to work so you can help enrich our diverse workforce.

We are proud to be an equal opportunities employer. This means that we do not discriminate on the basis of anyone's race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital status, veteran status, pregnancy or disability, or any other basis protected under applicable law. Conforming with applicable law, we can reasonably accommodate applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.

You will be part of a collaborative and creative culture where we encourage new ideas. We are committed to sustainability across our global business and we are proud to partner with our customers to help them meet their sustainability objectives. Our charity, the LSEG Foundation provides charitable grants to community groups that help people access economic opportunities and build a secure future with financial independence. Colleagues can get involved through fundraising and volunteering.

LSEG offers a range of tailored benefits and support, including healthcare, retirement planning, paid volunteering days and wellbeing initiatives.

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